Ebay PS4 'Lost' by Evri

[OliRK]

Afternoon Everyone,

On Feb 6th I sold my Playstation 4, 2 games and a controller on Ebay for a sum of £139.99

 

I sent the package with Evri to the buyer (sent from me in North London to South London) and declined any sort of insurance- hindsight is brilliant! 

 

The package's tracking ceased to be updated on Feb 15th and after enquiring with Evri via their chat bot system-  impossible to speak t a human- they confirmed after a number of days that the item had been lost and is unrecoverable. 

 

I have been directed to Packlink in order to submit a loss/damage claim which I believe will result in me receiving the standard £25 compensation.

 

Having looked at the threads on this site I have seen that I am definitely not the only person who has suffered a similar situation here.

 

My question is do I sit and accept their £25 compensation of is there a pathway which I am likely to receive my money back from Evri/Packlink?

 

During tough financial times for so many of us right now I am reluctant to simply lose out on my Ebay sale but if I am going down a road without any hope of success then all I can do is take the £25 and never use Evri again.

 

Thanks so much in advance for any advice or help.

 

Oli

[BankFodder]

Don't accept anything. Read lots of the stories on the subforum. And I mean a lot.

You will soon understand the principles and you will soon understand that we will help you get full reimbursement .

 

Monitoring this thread for a fuller reply later on but do the reading first

 

 

[OliRK]

Thanks a lot- will read through the subforum and see what advice I can use.

[BankFodder]

Okay, first of all once you have read the stories on the sub- forum you will understand that you have pretty well 100% chances of success. Also you will understand the process and you will understand that it will take several months but you will win with our help. Also you will learn a lot about the procedure for making this kind of claim and that will help you if anybody gets in your way in the future.

Make sure that you understand that you don't need to deal with Packlink even though EVRi will attempt to tell you that you don't have a contract with them and so you must go to Packlink. Make sure you understand the significance of the Contracts (Rights of Third Parties) Act and how this applies to you.

You will also understand that you don't need the insurance and in fact the insurance which is offered by all courier companies is a scam. It is in effect selling you rights which you already enjoy under the consumer rights act 2015, so don't worry about that either.

While reading the stories please write a letter of complaint to EVRi. Take it clear to them that you will not be going to Packlink and that you are not fazed by the fact that you did not have insurance and that you want your money back.

Don't set a deadline but after about seven days or so, come back here whether they have responded not and we will then move on to sending a letter of claim.

If you want you can draft a letter of claim as well and post it here.

However it is essential that you have done the reading

[OliRK]

Afternoon here is my 'Letter of Complaint' I will be sending via email to Evri CEO at martijn.delange@evri.com

Any advice/ thoughts in advance are appreciated.

 

Many Thanks 

 

28/03/23

 

 

Dear Evri Parcelnet Limited, 

 

I am writing to complain about the loss of my parcel (numberXXXXXXXXXXXX) and seek full reimbursement. Below is a summary of my experience with your courier with the specific timeline of events: 

 

06/02/23 I used your service to send a parcel under the above reference number. 

 

06/02/23 15:25pm 

We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it. 

 

06/02/23 15:50pm 

We've received your parcel at the ParcelShop and will be collecting it shortly
 

07/02/23 19:49pm  

Your parcel is being sorted at the sender's local depot 
 

08/02/23 02:30am

We're processing your parcel at our hub 
 

07/02/23 14:55pm Your parcel is at the delivery depot and we'll let you know when it's out for delivery

 

07/02/23 19:49pm

We've received your parcel at the ParcelShop and will be collecting it shortly
 

09/02/23 09:56am

We’re sorry your parcel has been delayed. We’re working to getting it on it’s way on the next working day and we’ll let you know once it’s out for delivery

 

25/02/23 06:45am Confirmed as lost by Evri Customer Services

‘Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received.

I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.’

 
The fact that your tracking system is simply ‘unable to locate’ my parcel is unacceptable. To this specific point, as the parcel was either lost or stolen whilst under your care, I am submiting this formal complaint to claim full compensation for my missing parcel with a total value of £139.95 

Please note that I will not be approaching Packlink regarding this issue and I will not be accepting your refund of postage or standard £25.

 

I look forward to your swift response to this matter.

 

Yours Sincerely,

 

 

 

 

 

[OliRK]

Here is my response from Evri, essentially sending me over to Packlink. 

Is the next stage for me to submit a letter of claim to Evri?

 

Thanks in advance.

 

 

 

Thank you for getting in touch with us regarding parcel **********.

 

Thank you for contacting our CEO, Martijn De Lange. My name is Tariq and Martijn has asked me to investigate this matter on his behalf.

 

First of all I would like to begin by apologising for this parcel not being received, which you would now like to claim compensation for.

 

I understand your frustration with this matter and if I was in your shoes, I would not be happy about this either
 
I can see that you purchased the shipping label for this parcel via Packlink. While your parcel was sent using the Evri network, Packlink are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you. I have added a useful link below to assist you:
 
Packlink Help Centre: https://support.packlink.com/hc/en-gb
 
If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.
 
Kind Regards

[BankFodder]

Yes, you should send a letter of claim straight away .

If you have done your reading then you will know exactly the arguments to make .

Get your letter of claim ready and post a draft of it here in PDF format.

 

 

 

 

[OliRK]

Please see attached my Letter of Claim which I intend to send to Evri.

Would you recommend emailing to martijn.delange@evri.com or does it need to be physically posted via recorded delivery?

 

Many Thanks.

 

Evri Parcelnet Limited 

Capitol House 

1 Capitol Close 

Morley 

Leeds 

West Yorkshire 

LS27 0WH 

 

03/04/23

 

Dear Evri Parcelnet Limited, Re: Letter of claim : Missing parcel xxxxx (Packlink ref: xxxx)

RE: Lost parcel with a value of £139.95

Email Reference: xxxx

Packlink ref: xxxx

 

On 06/02/2023 I used your service to send a parcel under the above reference number. The parcel was received at the ParcelShop 06/02/23 15:50pm. The following day on the 7^th February 2023 19:49pm, the parcel was being sorted at the local depot. On 08th February 2023 at 02:30am the parcel was at your hub being processed. On 09th February 2023 at 09:56am the parcel was reported as delayed with a statement confirming I would be informed once it had been sent out for delivery.

Finally on 25/02/23 06:45am the parcel was confirmed as lost by Evri Customer Services.

 

 

Through your negligent handling of the delivery, the parcel did not arrive at its destination and as illustrated above, you have since declared that it has been lost and/or damaged. Please receive this letter as my intention to inform you that I'm proposing to take legal action against you and if you do not reimburse me £139.95 being the full value of the parcel which has been lost by you plus the wasted costs of delivery. If you decline to reimburse me, then will apply my third party rights under the Contracts (Rights of Third Parties) Act 1999.

 

If I do not receive a satisfactory response from you within 14 days from the date of this letter, I will issue legal proceedings against you in the county court without any further notice.

 

Yours Sincerely,

 

 

 

 

 

[dx100uk]

txt of docx files copied to your posts

dont put up docx files

all your pers details are in file info/properties

PDF only!

 

dx

 

[OliRK]

Thanks for that dx100uk- I wasn't aware of that. I'll learn how to convert to PDF for future posts. Much appreciated.

Oli

[BankFodder]

Yes, the letter of claim is okay. Send it off and start preparing your particulars of claim because as we all know, EVRi will force you into court in order to waste your time and taxpayer's money as well.

[OliRK]

Has anyone had experience of going down this route at all?

 

/assets/static/govuk-opengraph-image-dade2dad5775023b0568381c4c074b86318194edb36d3d68df721eea7deeac4b.png

Make a claim against a person or organisation (Claim form CPR Part 7): Form N1 - GOV.UK

WWW.GOV.UK

---

Use Form N1 to make a claim against a person or organisation to settle a dispute. Includes notes N1A, N1C, N1D and N1(FD).

 

[dx100uk]

why are you going off on google....

 

type in evri in our search.

and READ UP. about 20-30 evri claimform threads

 

100's of court Claim threads Here already

detailing EXACTLY what to do.

 

dx

 

 

[BankFodder]

8 hours ago, OliRK said:

Has anyone had experience of going down this route at all?

 

This route that you have found is simply a way of beginning exactly the same kind of process that you are being advised to accept using paper instead of doing on the Internet.

It is more complicated and will take longer.

The process that we are helping you with is an Internet-based process but uses exactly the same judicial system.

Of course if you want to go your own way then that is completely up to you but you should let us know if you are deciding to follow a different path because then we can divert our time to other people with similar problems who prefer to follow our guidance

[OliRK]

Still following your pathway- I was just browsing on the issues and wanted to know if it was the same process.

Thanks for clarifying. 

 

Can I simply email the letter of claim to martijn.delange@evri.com or does it need to be physically posted?

[dx100uk]

both

 

dx

 

[OliRK]

Letter of claim sent to Evri. Will let you know once I have a repsonse.

[OliRK]

It is now 15days since I emailed Evri. Should I follow up with CCJ proceedings as they have not been in touch since the 14days?

 

The only responses I received were:

 

Martijn De Lange <Martijn.DeLange@Evri.com>

Thank you for your email.
I am on annual leave with limited access to emails until Monday 17th April

Please note your email will be auto forwarded to the Executive Office Team and you will receive a response to your email as soon as possible. 
Kind regards
Martijn

 

Additionally from  evrisupport@evri.com

Update on your parcel

Thank you for contacting Evri. This email address is no longer a Customer Service contact channel so if you have a question about a parcel, please visit https://www.evri.com/help-and-support/help-centre#/ where you can use our Digital Assistant, Holly, to log an enquiry with Customer Services or she will point you in the right direction.

[BankFodder]

surely you must have read enough on this forum to know that sending a letter of claim means exactly what it says. That you will issue the claim it on day 15 if there is no satisfactory response.

 

Have you really sent a letter of claim and allowed the deadline to expire and yet you have not gone ahead and issued the claim?

 

It is not a bluffing game . Why should they take you seriously if you don't follow through with what you have promised to do?

 

Have you registered with the MoneyClaim website and have you drafted your particulars of claim?

 

Have we seen the draft?

 

Do you really think that EVRi are now just going to go round to your place and hands you the money in a paper bag?