Please see attached my Letter of Claim which I intend to send to Evri.
Would you recommend emailing to martijn.delange@evri.com or does it need to be physically posted via recorded delivery?
Many Thanks.
Evri Parcelnet Limited
Capitol House
1 Capitol Close
Morley
Leeds
West Yorkshire
LS27 0WH
03/04/23
Dear Evri Parcelnet Limited, Re: Letter of claim : Missing parcel xxxxx (Packlink ref: xxxx)
RE: Lost parcel with a value of £139.95
Email Reference: xxxx
Packlink ref: xxxx
On 06/02/2023 I used your service to send a parcel under the above reference number. The parcel was received at the ParcelShop 06/02/23 15:50pm. The following day on the 7th February 2023 19:49pm, the parcel was being sorted at the local depot. On 08th February 2023 at 02:30am the parcel was at your hub being processed. On 09th February 2023 at 09:56am the parcel was reported as delayed with a statement confirming I would be informed once it had been sent out for delivery.
Finally on 25/02/23 06:45am the parcel was confirmed as lost by Evri Customer Services.
Through your negligent handling of the delivery, the parcel did not arrive at its destination and as illustrated above, you have since declared that it has been lost and/or damaged. Please receive this letter as my intention to inform you that I'm proposing to take legal action against you and if you do not reimburse me £139.95 being the full value of the parcel which has been lost by you plus the wasted costs of delivery. If you decline to reimburse me, then will apply my third party rights under the Contracts (Rights of Third Parties) Act 1999.
If I do not receive a satisfactory response from you within 14 days from the date of this letter, I will issue legal proceedings against you in the county court without any further notice.
Yours Sincerely,