InPost delivered a different parcel from the one I posted

[pyrrhus]

I've read through some of the posts here -but there's so many of them that I don't really feel much wiser about how to proceed.

 

I sold a small computer for £36 on eBay. I paid for InPost's services directly through their website.
I dropped the parcel off at my local lockers and everything seemed to go fine until my buyer reported that thay had received a pair of pink sweat pants instead of the item that I had posted.

 

The buyer provided pictures of the package and it looks like it was delivered by Yodel.
My belief is that whoever emptied the lockers has mixed up the label intended for my parcel with someone else's.

 

This was almost two weeks ago. I have contacted InPost three times via the web form on their website but I have received no response whatsoever aside from the automated confirmation that my message was received.

 

I don't know how to proceed.
Should my grievance be with InPost or Yodel?  Is there a better way of contacting InPost? Their website doesn't appear to provide any address or contact details (only the web form which the have not responded to.)

[BankFodder]

You seem to be unsure as to whether it went through Yodel .

 

Go for inpost.

 

Read as many of the stories on the subforum as you can and prepare a draft letter of claim and post it here before you send it off .

 

 

 

[pyrrhus]

Thanks for the reply.

I booked through the InPost website. There is no mention of Yodel either on their website or within the tracking details.
I only believe it went through Yodel because of the images the buyer sent me of the incorrect parcel. The label had Yodel on it but I have had no confirmation from InPost. I had always believed InPost were their own courier.

 

I also forgot to mention that when booking the delivery, I was not asked for the value of the parcel, nor was I offered the opportunity to purchace enhanced insurance.
 

[BankFodder]

Just focus on inpost as advised above 

[pyrrhus]

Is a "letter of claim" different from a "complaint letter"?

 

Should a complaint letter come first? Must these letters be sent via physical mail?

 

Does this website contain any good quality sample letters than I can base mine from?

 

Sorry if these seem like daft questions but going through these forums, I feel like I'm being bombarded with information. Different people seem to use different terminology and it is making me incredibly confused.
I understand that every situaation will be different but is there a reasonably straight forward guide I can follow? Something that lays out each step I need to take and how long to allow between each step.

[BankFodder]

A letter of claim is a necessary step before issuing a claim .

 

Different to a complaint letter which is a more informal letter and laying out the basis of your  complaint to the company you are dealing with .

 

A letter of claim is required in order to inform the potential defendant that unless they comply with your demands that you will sue them in court at the end of 14 days .

 

Please be aware that this is not a bluff. If you give a 14-day deadline then you should stick to it .

 

If you don't then you lose all credibility .

 

 

When you send a letter of claim, you should be fully prepared to issue your claim and this means that you should understand what you're doing and you should be preparing your claim during the 14 days on the basis that you don't expect your potential defendant to comply with your demands.

 

The letter of claim can be sent by email but it is best to confirm it in writing by post as well.

 

 

 

 

 

 

[pyrrhus]

32 minutes ago, BankFodder said:

Please be aware that this is not a bluff. If you give a 14-day deadline then you should stick to it .

 

If you don't then you lose all credibility .

 

 

When you send a letter of claim, you should be fully prepared to issue your claim and this means that you should understand what you're doing and you should be preparing your claim during the 14 days on the basis that you don't expect your potential defendant to comply with your demands.

This is exactly the problem: I don't know what I am doing!
I want to have a clear plan before I begin - but the more I read, the more overwhelming it seems.
I'm asking myself if it's worth all the effort - but I hate the thought of having to pay the price for their negligence.

Edited February 28, 2023 by pyrrhus