Parcel2Go court claim refund rejected

[tom02red]

Good afternoon,

 

I would really appreciate if you could help me with it matter, as in my case this is probably the last opportunity to defend my rights. Like the many cases described on this forum, I posted my parcel via Parcel2Go. I enclose a breif description of my problem.

 

On the 25th October 2022, I sold on Ebay amplifier for £240 and sent it  via Parcel2Go with the Standard Parcel Protection + Extra Parcel Protection insurance cover. Initially, it was lost by them and found after 3 weeks.

 

Then, on the 16th November, it’s was returned to me with complete damages and deformations. I opened up a dispute and at the beginning they refused my official claim because they stated that the parcel wasn’t packed properly.

 

I then sent them a Demand Letter to their head office with all the evidence including photos, that show the packaging which was done accordingly to the appropriate standard of packaging. After receiving that, they agreed to pay half of the amount, reasoning that the insurance I had purchased does not cover the product and they do not bear any responsibility for its transportation.

 

I refunded the full amount to the buyer,

 

went to the court with my claim.

My claim for the full amount was rejected by Parcel2Go.

 

I certainly understand that the company Parcel2Go is trying to use some kind of insurance scam to deprive its customers of their basic contractual rights, which is a clear scam.

[dx100uk]

sorry so to be clear you have raised a claim against parcel2go on mcol?

 

what stage are you at please?

 

dx

 

[BankFodder]

In addition to the question posed by my site team colleague above, please can you post up your claim form in PDF format and also their defence

[tom02red]

Thanks for your reply.I'm attaching a copy of my claim and  the response from Parcel2Go.

361MC019-claim-form-claimant-copy (dragged).pdf 361MC019-claim-response.pdf

[BankFodder]

Thanks.

I see that the defence was signed off by Dianne Fisher who describes herself as a risk officer – previously a beautician and nail services person and previously a stallholder selling chicken.

https://uk.linkedin.com/in/dianne-fisher-9145315a

Of course the defence is a load of rubbish.

Have you received a directions questionnaire yet?

You bought insurance for this item. Of course insurance is completely unnecessary but they seem to be saying that anyway the item is on their non-compensation list which begs the question why did they sell insurance for it?

Presumably you described it correctly and therefore by accepting it for delivery and also by selling you insurance in respect of it, is completely unfair of them to now say that the insurance did not cover it.

Do you know the details as to why they have rejected it? I believe that it appears on their non-compensation list but what heading does it can't?

You have not responded to my site team colleagues question as to what stage you are at. We need you to address the questions we put to you please. Otherwise it just makes it a lot of hard work

[tom02red]

At the moment, I have to give an answer before 5^th March, since my claim in court was rejected by Parcel 2 go. As you rightly said, I correctly indicated the name of the product and they offered me to take extra insurance, which I did (copy of the invoice attached). Moreover, in the step-by-step process of registering online, I did not see any restrictions on the type of product.

In the process of submitting my first claim on the insurance, I was denied and I was given the following statements:

1. Your amplifier should have been packed in a hard case. 
2. Even if it was packaged properly, we will not accept any responsibility for any damage.

Next, I was presented with a huge list of goods that are not covered by insurance, which includes absolutely everything except, perhaps, only books. I have copies of emails and responses from their lawyer in full.

 

docs1.pdf

[BankFodder]

So what response do you want to give on the 5th of march?

[dx100uk]

Use the pdf merger website listed in upload merge all those to one mass pdf

[dx100uk]

pdf done

[tom02red]

Clearly, I want to state that I do not agree with the arguments put forward by the party. They are trying to mislead me, disclaiming any responsibility and blatantly ignoring all consumer rights and their promises to provide service. I want to urge the court to proceed with this case.