Clearly, I want to state that I do not agree with the arguments put forward by the party. They are trying to mislead me, disclaiming any responsibility and blatantly ignoring all consumer rights and their promises to provide service. I want to urge the court to proceed with this case.

At the moment, I have to give an answer before 5th March, since my claim in court was rejected by Parcel 2 go. As you rightly said, I correctly indicated the name of the product and they offered me to take extra insurance, which I did (copy of the invoice attached). Moreover, in the step-by-step process of registering online, I did not see any restrictions on the type of product. In the process of submitting my first claim on the insurance, I was denied and I was given the following statements: Your amplifier should have been packed in a hard case. Even if it was packaged properly, we will not accept any responsibility for any damage. Next, I was presented with a huge list of goods that are not covered by insurance, which includes absolutely everything except, perhaps, only books. I have copies of emails and responses from their lawyer in full. docs1.pdf

Thanks for your reply.I'm attaching a copy of my claim and the response from Parcel2Go. 361MC019-claim-form-claimant-copy (dragged).pdf 361MC019-claim-response.pdf

Good afternoon, I would really appreciate if you could help me with it matter, as in my case this is probably the last opportunity to defend my rights. Like the many cases described on this forum, I posted my parcel via Parcel2Go. I enclose a breif description of my problem. On the 25th October 2022, I sold on Ebay amplifier for £240 and sent it via Parcel2Go with the Standard Parcel Protection + Extra Parcel Protection insurance cover. Initially, it was lost by them and found after 3 weeks. Then, on the 16th November, it’s was returned to me with complete damages and deformations. I opened up a dispute and at the beginning they refused my official claim because they stated that the parcel wasn’t packed properly. I then sent them a Demand Letter to their head office with all the evidence including photos, that show the packaging which was done accordingly to the appropriate standard of packaging. After receiving that, they agreed to pay half of the amount, reasoning that the insurance I had purchased does not cover the product and they do not bear any responsibility for its transportation. I refunded the full amount to the buyer, went to the court with my claim. My claim for the full amount was rejected by Parcel2Go. I certainly understand that the company Parcel2Go is trying to use some kind of insurance scam to deprive its customers of their basic contractual rights, which is a clear scam.