Rapid secure limited bill for door entry after stroke. police were there too and there was a door entry key in box! - who pays??

[peakson]

Hi

 

My mother had a stroke and police had to break the door down, she has now been billed £246 for

 

Emergency call out service, includes 24 hour call out service, labour, materials and administration.

 

Would this be her bill or the landlords, I'm not sure how it works as it's not her door, it is a rented property through a private letting agent

 

If it helps she had a key deposit box screwed to her wall next to the door, they decided not to use that

Edited February 3, 2023 by peakson

[honeybee13]

Hi.

 

Were the police aware of the code for the key safe?

 

HB

[dx100uk]

i would contact the landlord out of respect anyway.

 

[peakson]

I don't think they was aware of the code, it was quite new, but the neighbour was there they could of called,

 

The landlord is aware of the issue of the door being broken and is currently sorting a new one, is it just easier for us to pay or contact the landlords first?

[dx100uk]

i would contact the landlord and tell him you have a bill to pay.

he might want to challenge this himself (they broke his door and had no need too? ) as there was a system inplace to allow easy entry for this very purpose, a medical emergency.

 

dx

 

[peakson]

Thank you, I will get onto them straight away and see if I can resolve it the landlords actually pretty decent 

[Ethel Street]

If police had reason to believe your mother was in the property suffering a stroke that's a potential serious medical emergency that requires immediate action to get her to hospital. If there was no indication of where the key box code was you can't expect the police to go knocking on neighbours' doors on the off chance one of them knows the code. Your mother might have died before they'd found who knew the code. So I'd say forced entry was entirely appropriate in the circumstances.

 

I believe there is way that you can notify emergency services of the key box code and they record it on a central dtabase that emergency responders can access. I'm not sure how you do it.  Adult social care at your local council are the best people to ask.