Charged more than the initial quote

[Guest]

New to the forum.

I got a quote by email of £120 to cerakote an exhaust. 

"I can do your exhaust for £120.00"

In a few emails he mentioned he would have to sand blast the exhaust then coat it.

Also when I took the exhaust in he said the same ie. blast and coat, nothing else.

 

But when I had to pay for it they charged me £180 stating

"There was a bit more work involved due to not being able to acid dip the exhaust . 

So your Bill is 

Cerakote £150.00

VAT.         £30.00 

Total.       £180.00" 

 

When I got the exhaust I can tell all he did was blast and coat it.

I was not happy at all at the price hike and if he had quoted £180 to start with I would never had used him as I got a few quotes of £150 including vat.

I'm in Scotland in case that affects the laws.

[Homer67]

Quote in writing or verbal estimate?

[Bazooka Boo]

And have you already paid?

[Guest]

His price was in my first email reply by him and the email was titled "exhaust quote" by myself

 

Yes I have paid and have a receipt which was emailed to me.

 

Edited February 3, 2023 by uk111

[Homer67]

Without seeing the content of the emails it's hard to say if he committed himself to a firm quote or said 'it should be around £120 unless etc' 

 

[Guest]

My first post has what he wrote

 

"I can do your exhaust for £120.00"

Edited February 3, 2023 by uk111

[Homer67]

You mean 

"I can do your exhaust for £120.00"

Completely non committal then, it would have to be a properly laid out quote, I doubt 6 words and a cost could be binding.

[Bazooka Boo]

Well IMHO a quote is what you will pay for the work carried out, as opposed to an estimate.

 

But without seeing exactly what he stated in the email, it could be either.

[Guest]

This is all the email says.

I do that coating, I can do your exhaust for £120.00, leave it with me I will do it in a few days.

[Bazooka Boo]

I think that boat has sailed, you've paid him, so unless the work he carried out is defective in some way, I don't think you have a chance of reclaiming the extra £60.

 

The time in which to argue the cost was when you went to collect the item.

[Guest]

Ok thanks

[Ethel Street]

So when he said to you "There was a bit more work involved due to not being able to acid dip the exhaust . So your Bill is Cerakote £150.00 VAT.         £30.00 Total.       £180.00" you paid the £180 without objection or protest? 

 

If so then I reckon that in law you accepted his higher quote by paying it and it is too late now to change your mind and ask for original price to apply.