Mis sold Audi service plan?? by dealership??

[holkw]

Hello.

 

I took out a PCP agreement on an Audi Q2 in March 2022, and received the car end of May 2022.

In initial conversations, I had been told that I would get 2 free services with my PCP agreement.

 

After driving away the car on 30th May 2023, the dealership sent me an email following up and offering me a service plan @ £11 per month for 2 services.  I questioned this as I was under the impression I had 2 free services. The dealership responded to let me know the offer was for used cars only and I did not qualify for it.  Personally I like the comfort of paying a small monthly cost for servicing, so under the impression I DID NOT have any free servicing, I took out the service plan. 

 

My oil change light came on last week, I called up to book in for a minor service. Upon doing so, the guy on the phone said that I had 2 live service plans, which was very unusual. He said I had 1 that was fully paid off a couple days before getting my car, and one that was £11 per month. I did not pay any service plan off in full, and it looks as if this is the 2 free services I was initially offered, but told I did not qualify for. 

 

I have full email evidence of me querying this and being told I had no free servicing and that I had to pay. It could have been a genuine mistake, but the dealership has ignored all my emails regarding this. I have been mis sold a service plan under false pretences and have now paid over £100 which I did not need to!

 

I have logged a complaint with AFS, but I could be waiting up to 8 weeks for a case handler to contact me. 

 

I would like some advice on how to approach this when I do get contacted. Is this in breach of any laws I can reference etc? 

 

do the dealerships receive commission on service plans as I feel this would be a reason to sneakily push it on me.

 

any advice or useful things to say/mention would be really appreciated. 

 

thanks.

 

 

[dx100uk]

are you paying them monthly by Direct Debit?

 

dx

[holkw]

Yes, monthly direct debit.

[dx100uk]

why dont you ring your bank and reclaim all the DD's under the DD guarantee scheme?

stuff 'em short circuit their ignorance?

 

dx

 

[BankFodder]

I am quite certain that they do receive commission on service plans which they sell.

It is really just like PPI

[BankFodder]

You don't seem to have told us the name of the dealer. Is there a reason for that ?

It will be helpful if you could explain what a pcp agreement is please