Evri tracking non-existing

[Comet_]

HI Everyone, 

 

I have an issue with a return. 

Before New Year, I have bought some items from ISAWITFIRST totalling £64. They didn't fit so I started the return process in which the buyer had to pay for the return postage. 

ISAWITFIRST gave me options of the couriers and I paid £4.99 for a label. A QR code got sent to my email with a label and sending instructions. 

I went to an Evri drop off point and sent it as 1 of 4 parcels that I was sending at the same time. I allowed 2 weeks and still had no confirmation of the refund. When checking tracking number - Evri says that the tracking number is invalid. I checked the receipt code and it does come up with 4 parcels, but the 4th one (which should be ISAWITFIRST) has a completely different tracking number and is being sent to a retailer I've never even heard of.

 

I emailed ISAWITFIRST and they told me to chase it up with Evri, but as we all know - Evri is a pain to get ahold of. The online bot tells me that the tracking number is invalid and therefore will not put me through to an agent. I am unsure of what to do next. 

 

My bank statement does show that the £4.99 was paid to a company called ZigZag Global, which turns out to be a distributor working with Evri.

 

Shall I chase with them?

 

Does anyone have any advise at all?

 

As the result of this, the retailed won't refund me £64, but not only am I now out of pocket for this amount, I also don't have the goods.

[dx100uk]

moved to the postal forum

 

there are 100's of topics here relating to lost parcels and evri.

 

i suggest you use our search top right of the red banner and type in evri and get reading a few 10's of threads so youknow the full process you are now having to follow.

 

dx