Purchased Item on belief would receive similar FREE item, then told after it isnt same?

[Yorky55]

Not sure if this is right place to post?

 

I purchased sweets on line, [In the last 14 days]

 

the advert stated spend over £25.00 get FREE postage and get a FREE 1kilo bag of sweets,

 

I ordered and paid for the goods, 3 x 1kg Sweets and a FREE 1kg bag.  I was told a few days ago, parcel will be on its way and that I wont get a FREE  1 Kg bag as offer finished, they are giving a box of cakes instead. 

 

Had I known that at the time of ordering, I wouldnt have bothered, a FREE 1 kg worth about £9 to £12, the cakes,  about £1 to 3. 

 

I have told them by e mail and on line chat, I will collect the package today, will not open it and want full refund and they are to cover the return postage.  I saw last night the adds on FB still saying FREE 1kg sweets?

 

What are my rights, only thing I can think is, Goods I ordered eg, 4 Kg sweets, although 1 FREE, actually received 3 KG and 1 FREE cake, so on this basis, I purchased goods and received goods not as  described.

 

any help or advice, at this moment in time they still have not replied to my request for return

[dx100uk]

as this is an online order, you dont need any reason to return it intact for a full refund within 14 days of it being in your possession.

 

in certain cases, depending upon the terms and conditions you signed upto, they can charge you return postage. there is nothing within consumer law AFAIK that dictates they must pay return postage, for an online item someone simply does not want once in their possession.

 

dx