Evri - Damaged beyond repair return some goods to a bathroom retailer

[EarthSun]

Hi all

 

I made the mistake off using this joke of a courier company to return some goods to a bathroom retailer. There were 2 items packed within a bigger box. One was a ceramic basin and the other metal basin waste. Package was fully secure and packed out inside.

 

·        30/11 – parcel Picked up by Evri driver

·        05/12 – Email from customer services advising parcel has been damaged beyond repair and disposed of

·        06/12 – I emailed back asking for photo evidence and why it was disposed of as it was still my property.

·        06/12 – Response received advising that they will investigate it and get back to me within 48 hours as the parcel should’ve put on a return process back to me.

This time has now lapsed and wondering if I should now threaten with a letter of claim?

-        Combined cost of items was £142.40 which was stated on booking

-        Additional insurance wasn’t taken

-        ‘Basin’ was listed as contents

But before I proceed, I just had a few questions –

Firstly, as it was a ceramic basin and ceramics are on the prohibited list will that effect any compensation I wish to claim?

What would be my next step?

Thank you in advance

[dx100uk]

forget their prohibited list.

 

dx

 

[BankFodder]

Who organised the return? You or the retailer?

[EarthSun]

I organised the return direct with Evri

[BankFodder]

Thank you.

Please spend a couple of days reading lots of the stories on this sub- forum so that you understand the way these claims go. They always follow the same route. Follow the link – EVRi – to understand some of the basic principles.

At the same time write a letter of complaint to them – outlining what has happened and the fact that they have told you that they have destroyed the parcel without any reference to you, without consent and without providing any evidence of the damage.

Tell them that not only are they in breach of contract but also the destruction of your property by them and which they have admitted is a trespass to your property and you want full reimbursement of the value of the item plus expenses.

Don't set any deadlines – but prepare a letter of claim which will include a 14 day deadline and after about seven days or so, send the letter of claim.

Post a draft of your letter of claim here before you send it off.

Come back here when you have sent the letter of complaint and you have completed the reading

[EarthSun]

Will do. Thank you

 

With regards to the letter of complaint, should this be sent via email or posted?

Edited December 9, 2022 by EarthSun

[dx100uk]

both

 

dx