Hi all
I made the mistake off using this joke of a courier company to return some goods to a bathroom retailer. There were 2 items packed within a bigger box. One was a ceramic basin and the other metal basin waste. Package was fully secure and packed out inside.
· 30/11 – parcel Picked up by Evri driver
· 05/12 – Email from customer services advising parcel has been damaged beyond repair and disposed of
· 06/12 – I emailed back asking for photo evidence and why it was disposed of as it was still my property.
· 06/12 – Response received advising that they will investigate it and get back to me within 48 hours as the parcel should’ve put on a return process back to me.
This time has now lapsed and wondering if I should now threaten with a letter of claim?
- Combined cost of items was £142.40 which was stated on booking
- Additional insurance wasn’t taken
- ‘Basin’ was listed as contents
But before I proceed, I just had a few questions –
Firstly, as it was a ceramic basin and ceramics are on the prohibited list will that effect any compensation I wish to claim?
What would be my next step?
Thank you in advance
