Ebay Laptop ended up as books - contents swapped and stolen by Evri

[archerdarke]

Hi all,

 

I sold a laptop on eBay and sent it with evri, but the parcel that turned up at the buyer's address was not the one I sent. The wrapping had been taken off my parcel and wrapped around some books and delivered to the buyer.

 

The laptop has been stolen.

 

I found this forum whilst checking the web for similar stories. I've been reading through the posts and I now realise I've got a fight on my hands to get evri to pay for what they stole. The price of the laptop was £100 and I paid for next day delivery which was around £7. I didn't pay for extra insurance.

 

I've issued a complaint with packlink but I understand from this forum that they will only offer me £25. I've also issued a complaint with evri and received an automated email acknowledging that the complaint is in process. That was two days ago, I am now waiting for a response.

 

I have refunded the buyer. Not exactly asking for advice I'm just posting the start of my journey for you all to follow. Ill be reading more posts in this forum whilst I wait for a reply from evri. 

[BankFodder]

Have a very thorough read of the EVRi stories on this sub- forum and especially follow the link – EVRi – in order to understand the principles.

Once you have done the reading and when you have had the response from EVRi then come back here and we will take you through the next step which will be a letter of claim.

 

[dx100uk]

7 hours ago, archerdarke said:

court proceedings against your company.

without further notice.

 

 

[BankFodder]

I think that your letter of claim should be much more succinct and certainly not referred to the experiences of your addressee .

 

The letter of claim should be far more direct .

Quote

 

Letter of claim

 

On xxx date I sent a parcel containing xxx value. #Xxx, your reference number. Xxx to a UK address .

When the parcel arrived, it was found that the contents had been replaced with a number of books.

It can only be assumed that the laptop computer which the parcel contained was stolen .

You have refused to reimburse me for the value of my stolen property .

If you do not reimburse me in full within 14 days then I shall begin an action in the county court to recover the full value plus costs plus interest and without any further notice .

Yours faithfully

 

 

 

 

[BankFodder]

Have you got photographs of the books and of the parcel wrapping etc ?

 

 

[archerdarke]

14 minutes ago, BankFodder said:

Have you got photographs of the books and of the parcel wrapping etc ?

 

 

 

I have a photo of the parcel post theft and of the books out of the parcel. I do not have a photo of the parcel pre theft 

[BankFodder]

That'll do.

[archerdarke]

I've done some thinking today and in the end I've decided not to pursue this case.

 

As much as I'd love to stick it to Evri and their criminal employees I just don't think I have the confidence, brain power, or tenacity to see this through to the end.

 

I thank you for the help you've given me so far and I apologise for having wasted your time.

 

I accept that you may end up deleting this thread after you've read this message and in that case I wish you all good fortune in the future. 

 

Thank you. 

[dx100uk]

we don't delete threads.

 

thinking about things is not the way to go.

READING some of the 100's of evri claimform threads here where people have taken (whichever) company to court and won and how SIMPLE and EASY it IS to WIN , is a better thing to do.

 

its worthy to also note that of recent times, certainly with Parcel2go, on the better than average situation, settle the claim as soon as they get a claimform or at mediation stage (before court), the latter applies to evri too, they often settle at mediation stage (a simple phonecall).

 

dx

 

 

 

 

[BankFodder]

Of course it's a matter for you – but it does politically require confidence and certainly doesn't require brainpower.

We have helped lots of people into victory and when people are assisted by us, nobody loses.

If you want to continue then we are happy to help you. Not only that, but you will start to understand something about a procedure which will put you in a better position if you have to deal with retailers or service providers in the future – because it's all broadly the same.