I've done some thinking today and in the end I've decided not to pursue this case. As much as I'd love to stick it to Evri and their criminal employees I just don't think I have the confidence, brain power, or tenacity to see this through to the end. I thank you for the help you've given me so far and I apologise for having wasted your time. I accept that you may end up deleting this thread after you've read this message and in that case I wish you all good fortune in the future. Thank you.

I have a photo of the parcel post theft and of the books out of the parcel. I do not have a photo of the parcel pre theft

Hi all, I sold a laptop on eBay and sent it with evri, but the parcel that turned up at the buyer's address was not the one I sent. The wrapping had been taken off my parcel and wrapped around some books and delivered to the buyer. The laptop has been stolen. I found this forum whilst checking the web for similar stories. I've been reading through the posts and I now realise I've got a fight on my hands to get evri to pay for what they stole. The price of the laptop was £100 and I paid for next day delivery which was around £7. I didn't pay for extra insurance. I've issued a complaint with packlink but I understand from this forum that they will only offer me £25. I've also issued a complaint with evri and received an automated email acknowledging that the complaint is in process. That was two days ago, I am now waiting for a response. I have refunded the buyer. Not exactly asking for advice I'm just posting the start of my journey for you all to follow. Ill be reading more posts in this forum whilst I wait for a reply from evri.