Yorkshire Motor Village/High Street Motors in Dewsbury, West Yorkshire. - Returning used car - do I have a case?

[usedcarnewbie]

Hi everyone, just discovered this forum and very glad I have!

Have a bit of an odd situation - would appreciate any advice / guidance.  Sorry for a long read.

 

I purchased a car last Saturday from a company called High Street Motors in Dewsbury, West Yorkshire.  The car I originally went to purchase had a fault, I was in a rush and so I took a second car that was fairly similar (after briefly test driving it).  Naive of me to buy in a rush, but too late for that now.  I asked about service history and if it had been recently serviced and was told it had been.  Also told it had 'one owner from new'.   I took the car on that basis (these were verbal discussions).  Have subsequently discovered the last service was mid 2021, it has had two owners (I am the third).  AND the back driver side door will not open, which I immediately texted the dealership about the same evening.

 

The dealership owner (a guy called Kashi) said I could bring it back to get the door repaired - I live about 200 miles away, so not practical for me.  I texted back to say I wanted to return under Consumer Gurantee Act (misrepresented about recent service, ownership and the fault in door).  

 

We have texted back and forth several times and I finally spoke to him today.  He refuses to accept it back, or acknowledge the discrepancies of information, but will repair it if I take it back.  I have texted him back saying if it gets repaired, I want it repaired locally to me, he has not responded.

 

To complicate things:

1. I have realised that I don't actually have the details of the dealership - I have a contact number for Kashi only.  When I google his number he also comes up under Yorkshire Motor Village, but I can't find any information for them as a company either (e.g. owner etc.) to send a registered letter to.

2. I scraped the side of the car yesterday - causing around £600 damage.  This is covered by my insurance, but I'm assuming is a complication if I try to return!

 

So my questions are:

1. Do I have a valid 'right to return' based on the above information?

2. I am actually happy to keep the car if needed, as long as the door is fixed, locally - is this something that I can insist on, or do I have to take it back to him?

3. Does anyone know how I can track down more information about the company?  They advertise on Autotrader, but can't find anywhere else.

 

Thanks in advance, and appreciate any guidance!

 

 

 

 

[dx100uk]

also known as motor choice

 

Send an unambiguous notice of rejection under the consumer rights act. Have a look at these instructions

...

 

we know them

 

 

[usedcarnewbie]

Thank you for the quick reply.

 

Sorry to ask a dumb question, but part of my problem is I don't know who to actually address the letter to - I only have the first name of this guy and a phone number.   I've searched multiple ways trying to find the owner of the dealership (and just looked under Motor Choice as well, thank you for that link) but can't find anything.  Any idea who/how I should send the letter?

 

Also - with the panel damage (that I have caused) - does that invalidate my claim / right to return?  Or should I get this repaired first?

[BankFodder]

Did you pay by cash or did you pay by bank transfer?

 

How much did the car cost you?

 

[usedcarnewbie]

It was by bank transfer.  List price was £4700, I paid £4500 (he reduced because interior hadn't been valeted and the inconvenience of the first car having a fault).

[dx100uk]

 

Van brought from Copart not advertised correctly. - Vehicle retailers and manufacturers - Consumer Action Group

 

 

[usedcarnewbie]

@dx100ukI couldn't agree more!  One of many mistakes I made in my rush...