@Parcel2Go lost parcel - claim options

[cjm86]

In April this year I used the Parcel2Go service to post some unwanted lights (value £190) back to the seller.

 

On the 4th of june I raised a query with Parcel2Go as to the whereabouts of my undelivered parcel. After several contacts with their web chat service I was given a response after 20 days that the package was lost and I was not entitled to any compensation. The reason I was given was that I had waited longer than 28 days to raise the query and that I had only insured my package for the minimum value of £20.

Through an email exchange with the claims team I have acknowledged that I should have raised the query within 28 days and would therefore agree to compensation of 50% of the value of the lost item. However, they have only offered compensation of the original cost of carriage + £20.

 

I am quite unhappy with this resolution and still contend that their T&Cs do not supersede my statutory rights - namely that Parcel2Go, by losing the item in their system have not demonstrated sufficient duty of care as required by the Consumer Rights Act.

 

Given that I waited longer than 28 days to raise my lost parcel query and did not insure the parcel to its full value (both stipulations within their T&Cs) would I stand any chance in the Small Claims Court of receiving a larger compensation package? Should I take my £20 and run? Thoughts please...

[dx100uk]

your claim would be against the courier.

 

dx