I ordered a fridge from Argos online - never delivered now lowell chasing me

[NotHappyChappy]

I ordered a fridge from Argos online from my Argos Card which would be interest free for 6 months. I have ordered numerous items in the past from Argos and paid in full before the 6 months period ended.

I was given a delivery date and worked from home that day. 

 

When it became apparent that it wasn't being delivered I called customer services only to be told that it was out of stock. I, naturally, was rather annoyed by this and cancelled the order. I thought no more about it.

 

Around 6 months later I began to receive account statements from Argos with a bill for the cost of the fridge. I again telephoned their customer services only to be shunted from department to department with no progress.

 

Eventually I spoke with someone who practically accused me of theft!

No progress or follow up was carried out from then. 

 

The statements stopped as I had been returning them to the sender each time but they eventually stopped. 

 

I am now receiving demands for payment from Lovells debt management company. 

 

There is no way I'm paying for goods I haven't received. 

Can anyone advise me on what to do please?

[dx100uk]

Same debt i assume?

 

When did you order this fridge?

 

Have you sent argos an sar? As you should be able to find the proof of cancellation in the there fo send lowell s

 

 

[NotHappyChappy]

I'm sorry but what is a SAR? I live in Scotland.

[dx100uk]

Click sar and read

You need proof to send to lowell

 

Is this on your credit file??

[NotHappyChappy]

Thanks Team. Sorry for the delayI haven't acted on it yet I'll look at the SAR and the dates I ordered it etc and respond to you.