Argos trying to pass the buck

[long john]

Quote

Bought a Hoover dryer from Argos the dryer developed 2 faults, rang Argos to sort it but they asked me to deal directly with Hoover which I did and had a nightmare with there customer service, eventually they sent a engineer who said it needed 2 new parts, 2 weeks later they fitted the new parts, next day when we tried the dryer it was considerably worse , after another engineers visit they eventually sent us a new dryer but 6 weeks later the new dryer has developed a fault , so I rang Argos and as before they want me to go through Hoover but I`ve said no as I`ve already given them plenty of chances and I now feel Argos should deal with it . Any advice would be appreciated .

 

Bought a Hoover dryer from Argos

the dryer developed 2 faults,

rang Argos to sort it but they asked me to deal directly with Hoover which I did and had a nightmare with there customer service,

eventually they sent a engineer who said it needed 2 new parts,

2 weeks later they fitted the new parts,

next day when we tried the dryer it was considerably worse ,

after another engineers visit they eventually sent us a new dryer but 6 weeks later the new dryer has developed a fault ,

 

so I rang Argos and as before they want me to go through Hoover but I`ve said no as I`ve already given them plenty of chances and I now feel Argos should deal with it .

 

Any advice would be appreciated .

Edited March 16, 2022 by BankFodder
Restructured in order to make it readable

[BankFodder]

Please would you present your post properly spaced and punctuated.

Solid blocks of text with no punctuation very difficult for people to follow – especially on a small screen.

You are right that Argus are fobbing off and well done on standing up to them.

How did you pay? Credit card?
How long ago did you buy It?

[The GodMother]

Typical argos behaviour. 

You need to stop dealing with customer services and start dealing with the CEOs office. Go to CEO emails and get the info for the CEO its joint with Sainsburys and habitat 

[dx100uk]

think you'll find hoover is your target under cra 2015 now not argos?

 

dx