Littlewoods online purchased Pre loved Refurbished Mobile @£794.99 - <14days, can i return it??

[BlueNoseBear1987]

Hello

 

I'm new here. 

 

I purchased a Phone from Littlewoods costing £794.99 last Friday and I received it on Monday.  It was a Pre loved Refurbished Mobile.

 

However I've used it for a day and a bit.

I put a Tempered Glass Screen Protector on. 

Looks in the same condition as received and on the Camera.

 

Also still has the cellophane round the sides. 

I would like to return the Item? 

I've checked on their Refund policy but doesn't really make sense. 

Can they refuse it?

If used

 

I know if it was from like O2 online you have 14 days to return it if you have used it.

[Ethel Street]

Hi, welcome to CAG. Let's see how we can help.

 

Can you clarify please.

 

(1) How did you buy it? ie, did you go into a store and buy it there? Or did you buy it online?

 

(2) Why do you want to return it? Does it have a fault? Is it not as described? Or have you just decided you don't want it?

 

(3) How did you pay for it? Credit Card? Debit Card? Bank Transfer? Cash?

 

(4) Can you post a link to their Refund Policy that you've been looking at please.

 

 

[BlueNoseBear1987]

Hello

 

1 - I bought it online

2 - It's 6.7 Inches of the Size of the Phone and I didn't realise it's that big 

3 - Online Catalogue used Credit on Account and it's on Buy Now Pay Next Year

4- https://www.littlewoods.com/help/en/online-help-system.page  It's got alot of options and won't choose the correct link section for returns.

 

 

 

[dx100uk]

yes you can return it for no reason FOC within 14 days under consumer rights act as you did not have the opportunity to view in store before purchase.

 

dx

 

[Homer67]

Take the screen protector off and make sure no residue is left, remove any data by factory re-setting the phone and then return it.

[BlueNoseBear1987]

4 hours ago, Homer67 said:

Take the screen protector off and make sure no residue is left, remove any data by factory re-setting the phone and then return it.

 

Hello 

 

Apparently I'm not allowed to return it because I have used it and been box been opened. There was no seal on the Box.  I did explain that there was no seal on the Box. I did explain to them that but didn't listen No cellophane was on the box when received.

 

I removed the original cellophane from the front screen was removed by me.

[dx100uk]

rubbish.

 

as with all these CAT companies they talk BS to their advantage.

it was a refurbished phone too 

so there would not be a wrapping.

you need to remind them of that.

 

pers id demand a free returns label and a refund in 14 days. else its off to the FOS/ICO etc etc  with a formal complaint.