Aviva fraudulently processed my data without authorisation o

[Titchytitch]

Yes I've sent this before 

[BankFodder]

Letter which I have drafted if you are happy with that together with three extracts which we are still waiting for

[unclebulgaria67]

Quote me happy are another Insurance offering from Aviva, so they have acknowledged the fraud, so this is very important.  Surprised the FOS did not consider this admission.

[Titchytitch]

FoS decision extracts from the final findings 

Adobe Scan 20 Feb 2022 (2).pdf

[BankFodder]

Thank you. What about the other extracts?

[Titchytitch]

These are the credit agreement statements 

Adobe Scan 20 Feb 2022 (3).pdf

 

Credit agreement it seems that an electronic tick box is agreeing to the agreement but again this would have been sent to Mr Z on avivas portal and on his email address ending in icloud.com

Adobe Scan 20 Feb 2022 (4).pdf

I cant attach the screenshot of avivas data protection ill email that over to yourself 

[BankFodder]

Just copy and paste the relevant passage from the privacy policy into a post. Please don't send it to me. The important thing is that other people can see it

I wasn't aware that anything to do with the credit agreement was one of the extracts that we were referring to

[Titchytitch]

Quote

 

1.1 Motor and home insurance

 

When you take out a motor or home policy, we’ll collect and use your personal information to arrange, underwrite and manage your policy, as well as prevent fraud and handle claims.

 

The personal information we use for these types of policies includes any relevant offences and convictions for each person to be insured under the policy as well as any relevant health information, for example if a claim is made involving a personal injury.

 

If you take out a motor policy we’ll also collect and use information about you and your vehicle. We’ll get this information from you, public registers, our trusted third parties such as the MIB and from information already held by us, eg from previous policies or quotes. If you’re seeking a policy with telematics capability, we’ll also use telematics data.

 

 

[BankFodder]

Can you post the link for this please

[Titchytitch]

https://transfer.aviva.com/en/privacy-policy/

[BankFodder]

Thank you but that's not the extract you want.

When you need is here

Quote

2. Personal Information We Collect and How it is Used

Sources of Personal Information

 

We obtain Personal Information directly from you, including from application and claims forms that you complete, communications between us, your participation in promotions and market research, your use of our apps and websites, as well as details from the devices you use to interact with our apps websites or a telematics device, if relevant. Where you are a joint policyholder, named driver or otherwise a beneficiary under a policy, we will also obtain Personal Information from the policyholder. 

 

Motor insurance Privacy Policy - Aviva

WWW.AVIVA.CO.UK

---

Motor insurance Privacy Policy

 

[Titchytitch]

Thank you 

[Titchytitch]

Are we now happy with the letter and extracts are we adding the quote me happy part in letter I feel that's important 

[BankFodder]

No, I don't think you need the me. Happy references at the moment. I think the complaint stands on its own .

 

If you have got the extracts ready to submit with it .

Confirm at the bottom of the complaint that 3 extracts are attached and then you should be able to make your complaint using the ICO website although I suggest that you follow it up with phone calls to make sure that they have received it and try to get a reference number as quickly as possible

 

[BankFodder]

Because this thread has already become far too long dealing with a fairly simple matter, I'm going to close it now that you are making your ICO complaint.
Let me know when you have a response and I will open the thread again and you can update.

However I don't see any point in more contributions to this discussion until we have some definite news