8 PNCs from Tyne Tunnel 2 for the same offence.

[SimianSymphony]

I've been trying to resolve a issue with 8 PCN's issued by Tyne Tunnel 2 (tt2.co.uk). Tyne Tunnel 2 is a gated toll charged tunnel to cross the River Tyne in Newcastle. 

We moved in recently so all a bit new to us.

 

My dad had been using the tunnel about twice a week and he had been paying cash for the toll fee at the booths. At some point in November 2021 they had done some constructions where the gates had been closed and payments had transitioned to online methods. My dad had been oblivious to this and been on his merry way multiple times thinking that he doesn't need to pay.

 

he received the first PCN some where end of November which had been issue on the 26th, after which point I went on alert and sorted out the online accounts and such.

 

However the current total of fines has amounted to £255.20 and I have appealed explaining that soon as the letters were received we have resolved the issue but they insist on us paying 8 PCN.

 

I feel it's unfair that the fine is for the same offence which we couldn't have rectified or known until we received the first PCN letter and after the first PCN we have rectified it so feel they are being bit draconic.

 

Any advice on this matter? 

Edited January 30, 2022 by dx100uk
block of text spaced to paragraphs

[mantis shrimp]

Tyne Tunnel rescinds 11,000 toll non-payment fines

WWW.BBC.CO.UK

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Norris Atthey said he would "not be bullied", as new figures show 43% are successfully appealed.

 

[Bazooka Boo]

I use the tunnel every week, and it has changed from barriers to ANPR, and has had a fair bit of ''teething troubles'', and has come in for a lot of flack.

 

Definitely appeal, if they are adamant that the penalty still stands then you can ask your local councillors to get involved, only because they are aware of the issues this new system has caused.

 

Now if your father uses a blue badge then he can use the tunnel for free there is a form on their site that you fill in and he will be allowed free travel through the tunnel.

[SimianSymphony]

@mantis shrimp Thank you the reply for the second time,  I had this posted earlier but seems like the mods didn't like my username so it got removed.

@Bazooka Boo, I have appealed but they are sticking to it. How do I get the local councillors involved?

[mantis shrimp]

write to them?