Ted Baker online

[Lecter]

I bought my son a pair of Ted Baker trainers online for xmas.

He doesn't like the fit and would simply like a credit note.

 

He tried them on once, only in the house, they are brand new and cost a lot of money, whilst throwing away all the xmas wrapping, boxes etc, the box went in the recycling as well.

 

I have proof of purchase through my bank, I have the unused trainers in a bag.

 

I have spoken to numerous people at Ted Baker in Leeds, they say they simply will not accept them back without a box.

 

Please help, what should I do next !!

Edited January 23, 2022 by dx100uk
spacing

[dx100uk]

you had 14 days to return them with no reason.

you had 30 days to return them as faulty/not fit for purpose.

 

simply because someone doesn't like 'the fit' is not really a 30days excuse.

 

simply requesting a refund/return as above, they are quite entitled to request they are returned in the packaging they were dispatched in.

[Lecter]

I did contact them inside the 14 days by email, they just sent a generic email back for the last 2 weeks, thats why I've spoke to them over the phone.

Does this now mean we are stuck with a pair of unwanted trainers ?

That'll teach me never to deal with Ted Baker again, also I shall tell all my family and friends not to bother.

[BankFodder]

I'm afraid it's not only a Ted Baker problem.

If you are returning them under the 14 day rule then they have to be in saleable condition which means complete with boxes wrapping et cetera.

If you disposed of those then I think you might be hard pressed to find any supplier prepared to accept the goods back under the 14 day rule.

 

[Lecter]

Thanks for the replies, over £100 wasted then.