Issues with Nuovo Bathrooms ltd and delivery

[C2021]

Quote

Really sorry this is a long story. I Ordered and paid for bathroom furniture on the 8th of December 2020. was told it would take a month which was why i needed to. Pay in full understandable. Month later come no bathroom stuff and no contact what so ever. Phoned them chased my order up myself. The sales manager said it would be here a week later but sink and vanity unit would be another month. February come no contact off them and no goods or delivery. Tried to phone them for yet another month with no luck what so ever. Finally got in contact with them after a number of emails. told me order was here and will be delivered next week. Delivery come on the 23rd of march with radiator and valves missing. Phoned up the manager again he said it should be there if not the driver must of not put it on the van so will get it delivered soon as. Yet again no contact until i went in the shop when it opened due to covid asking for it. When the manager had a look in the stock room he said that he can not find it so must not be here but then showed me another one that he said was bigger and more expensive but same colour obviously off someone else's order told me i could just take that. I replied that i just wanted the one that i ordered really. Went back in the showroom and checked the order on the system and said it should be here. I reminded him about a conversation where he said on the phone that it was here but the driver must not of put it on the van which he replied with that he couldnt remember that conversation or saying that then turned around to me and said that they have been issues with his boss or the owner who keeps buying property to do up and takes stock out of the warehouse for the property which at that stage i was very shocked. The manager then said he will order me a new one that would be delivered tomorrow and will phone me to let me know. Tomorrow come no phone call and no product. I was sent the wrong vanity unit that i ordered yet again manager made up a bull story that he told me when i ordered it that the supplier didnt have it in so ordered a 1 draw and not 2 draw even though the 2 draw one was on my receipt . I put a review on Facebook about the company They are blaming covid for the rubbish customer service and offered £50 and free toilet holder on the ground i take the review off the director phoned and saiid the review was unfair and and shocking then said that stock is stock its the companies until it gets delivered but yet i had paid in full for my order. What am i entitled to do here.

 

Really sorry this is a long story.

I Ordered and paid for bathroom furniture on the 8th of December 2020. was told it would take a month which was why i needed to. Pay in full understandable. Month later come no bathroom stuff and no contact what so ever.

 

Phoned them chased my order up myself.

The sales manager said it would be here a week later but sink and vanity unit would be another month. February come no contact off them and no goods or delivery.

Tried to phone them for yet another month with no luck what so ever.

Finally got in contact with them after a number of emails. told me order was here and will be delivered next week.

Delivery come on the 23rd of march with radiator and valves missing.

 

Phoned up the manager again he said it should be there if not the driver must of not put it on the van so will get it delivered soon as. Yet again no contact until i went in the shop when it opened due to covid asking for it.

 

When the manager had a look in the stock room he said that he can not find it so must not be here but then showed me another one that he said was bigger and more expensive but same colour obviously off someone else's order told me i could just take that.

I replied that i just wanted the one that i ordered really.

Went back in the showroom and checked the order on the system and said it should be here.

 

I reminded him about a conversation where he said on the phone that it was here but the driver must not of put it on the van which he replied with that he couldnt remember that conversation or saying that then turned around to me and said that they have been issues with his boss or the owner who keeps buying property to do up and takes stock out of the warehouse for the property which at that stage i was very shocked.

 

The manager then said he will order me a new one that would be delivered tomorrow and will phone me to let me know.

 

Tomorrow come no phone call and no product.

I was sent the wrong vanity unit that i ordered yet again manager made up a bull story that he told me when i ordered it that the supplier didnt have it in so ordered a 1 draw and not 2 draw even though the 2 draw one was on my receipt .

 

I put a review on Facebook about the company

 

They are blaming covid for the rubbish customer service and offered £50 and free toilet holder on the ground i take the review off the director phoned and saiid the review was unfair and and shocking then said that stock is stock its the companies until it gets delivered but yet i had paid in full for my order.

 

What am i entitled to do here.

Edited April 20, 2021 by BankFodder
Restructured in order to make it readable

[BankFodder]

Please notice that I have restructured your post to make it more accessible and more understandable.

It's extremely difficult for people to read solid blocks of text and especially when people are looking at your story on a phone.

Please will you bear this in mind. Please punctuate your posts properly and it will encourage many more people to come along and to give you the help that you need.

[BankFodder]

Which company are we dealing with here please?

Maybe you could link is to your Facebook review.

I understand that you bought bathroom furniture on 8 December and as of today – pretty well four months later, the order has still not been completed.

Have you installed any of it?

How much money are we talking about here? How did you pay?

[C2021]

Company is called nuovo bathrooms ltd.

The order is complete as of today but the vanity unit is wrong its not the one we ordered. They have tried to say that they told us before we ordered that it was not in stock whem they didnt or i wouldnt of ordered the one we did. Nothing has been installed and paid 1200 in full by debit card. 

[BankFodder]

Please monitor this thread for a full reply tomorrow but you should probably contact your bank and start a chargeback.

 

 

[BankFodder]

Are these the ones?  https://www.nuovobathrooms.co.uk/

 

https://www.facebook.com/NuovoBathroomsltd/

[C2021]

Yes thats the correct company 

[BankFodder]

Thanks.

Could you give us an idea of the outcome you're looking for.

 

 

Do you want to get rid of the whole thing get your money back and start again with someone else?

 

Do you simply want to force them to give you the correct equipment?

 

Are you interested in keeping what you've got but insisting on a price reduction?

 

 

 

[C2021]

No problem 

 

To be honest i have now got everything apart from the vanity unit i ordered as the one i got was not the one we ordered so its not fit for purpose. Some kind of compensation/price reduction would be great with the issues we have had to deal with. 

[BankFodder]

So you are saying that you would be prepared to hang onto the vanity unit if you had some kind of price reduction. Is this correct?

What is the stated difference in price between the two units – the one you ordered and the one which was delivered?

[C2021]

I would rather have the 2 draw unit due to lack of storage space in the bathroom. But there is ways around it. 

Unsure what the price difference is as when i have looked at the suppliers website (my life bathrooms) they dont even sell a 1 door unit. 

Thanks. 

[BankFodder]

Sorry I'm not clear what you're getting at. Do you mean the new one they've delivered or the one you ordered?

[C2021]

Sorry. I am not sure what the price difference is because the one that i have been given which is the 1 door unit is not online but the 2 door one was around £400. That we had been charged for. 

[BankFodder]

I'm sorry I still don't fully understand – but what we need from you is a decision as to what you want.

When not able to help you make the decision as to whether you want what you ordered or what was applied to you.

When you decide then we can help you with the appropriate way forward.