car cash point LBL - Burlington/Marstons wants car _ Live in NI

[Melissa2574]

Hi there is anyone around this forum I have something urgent to discuss and it’s affecting me so badly I can hardly eat.

I would love advice if anyone is around. It’s quite long to type out.

[honeybee13]

Hello and welcome to CAG.

 

Some people are around now and more will be along later. Please type out your problem and we'll advise you.

 

Best, HB

[Melissa2574]

Thank you honeybee I very much appreciate this.

I don’t want to sound like a whinger but I feel completely on my last legs at present.

 

Here goes:

in April 2018 I took out a logbook loan with car cash point. The loan was for 2000. 

I fell into difficulties a few times but always got back on track within a week or two.

Due to covid I asked them ( they have on their website they were doing deferrals) for a deferral and I had a couple of them.

 

I paid an intermittent £100 here or there during this time.

I set up a further repayment plan of £80 per week beginning 12th December and made the first payment.

 

Unfortunately my aunt and uncle who were like second parents to me developed covid and one of them died on 20th December and the other on 22nd December so you can imagine it was a horrendous time. Tbh helping my mum get through day to day was my focus over those initial few weeks was my main aim. I didn’t keep an eye on my bank and my payments didn’t repeat.

 

fast forward to Monday evening I am driving home from work and receive a telephone call from a man telling me he was at my home to take my car and if I did not cooperate he would phone the police and report it stolen.

I said I would phone the police which I did and they confirmed they would not be doing anything as it was a civil matter.

 

This man continued to intimidate and verbally abuse me on the phone telling me I shouldn’t be taking things when I cannot pay for them and who did I think I was driving in a car that belonged to a finance company etc etc. 

the next morning I made a complaint which was passed to Burlington who surprise surprise won’t uphold it as the officer told a different version completely.

 

I had been trying for two days to negotiate with CCP to try and reset up a plan.

I sent 7 emails and finally got response tonight telling me I must pay £2800 by Monday which is arrears and Costs or the full balance of £3750!!!

 

They say if I do that they will cancel the instruction to recover.

But that at present the car is going to be lifted as soon as sighted.

 

I have not slept or eaten in 2 days. I’m a key worker with social services and cannot concentrate on my job.

I simply cannot find that money.

 

I am scared out of my wits that they will come to my parents house.

I live with them and they are elderly and I cannot tell them about this it would put them over the edge.

 

I simply don’t know what to do I am a nervous wreck and wouldn’t wish this on anyone. 
I took the loan for £2000 and have now paid in excess of £4700 back. 
so sorry for how long this was.

[honeybee13]

Hello again.

 

There are people on the team who understand problems like yours, they should be along later this evening. Please bear with us until they can get here.

 

HB

[Melissa2574]

Thank you so much. 

[dx100uk]

quick advise is keep the car on private property outside of your use of it

get an sar off to CCP 1st thing tomorrow.

 

is this Burlington the car recovery lot or is it Burlington bailiffs i suspect the former as the loan has not been to court yet.

if so they are simply guys with flatbed trucks

they are NOT bailiffs

and have zero legal powers.

 

have you had a default notice please?

 

dx

 

[Melissa2574]

Thanks DX for responding to me. 
I got default notice quite some time ago when had missed a few payments but had got back on track after this. 

I am in Northern Ireland

not sure if this makes any difference.

 

It seems to be Burlington’s/ marstons if that helps any. 

Private property at my home.

Off the main road there is a driveway and the car would probably be visible from main road but I presume they would know it is private property.

 

My fear is that they would come in middle of night to collect it whilst we are asleep. 

[dx100uk]

bill of sale too please

 

follow this guide

Log Book Loan Guidance - Log Book Loans / Bills of Sale - Consumer Action Group

go ring up tomorrow and check the BOS HAS been registered.

 

if you wish follow our upload guide and scan up all the paperwork you have to one multipage PDF. asap.

 

here all night for you.

 

[Melissa2574]

Thanks so much you might regret that lol.

 

Quick question

whilst I try to get the documents.

I see that the FCA have advised no repossessions until 31st January of vehicles.

Unless in exceptional circumstances.

Surely they have to adhere to that as they state they are part of FCA and adhere to their code of conduct 

 

convert-jpg-to-pdf.net_2021-01-14_00-01-10.pdf

 

Apologies if this is not correct I have tried following all steps and put all pics into pdf but can’t seem to find them to upload

 

Sorry I see that this doesn’t look right.

Took me ages sitting trying to get all in place

[dx100uk]

drop the file to the box at the bottom of a msg box

or click choose files

[Melissa2574]

Finally got it and then it won’t let me upload as too big so tried compressing and it’s still 5.3 mb

[dx100uk]

got your upload

too much too redact tonight

where is the court stamped bill of sale.

 

dx

 

[Melissa2574]

I don’t have anything else from them. This is everything I got at the time. I’m thinking what May buy me time is that the FCA say no repossessions are to take place until 31st January at least. Am I correct in that?

[dx100uk]

5 hours ago, dx100uk said:

Log Book Loan Guidance - Log Book Loans / Bills of Sale - Consumer Action Group

go ring up tomorrow and check the BOS HAS been registered.

 

do as above, this looks like it's total BS without it.

 

when you took this out was your credit file shot with

defaults 

late payments

multiple debts or loans

and you couldn't get credit anywhere?

 

dx

 

[Melissa2574]

Yes and a number of gambling transactions at that time. I have no idea looking at the statements at that time how it was ever approved. 

[dx100uk]

CAG PDL Reclaim Guide - Indepth Step By Step - PayDay loans and Short Term loans - General - Consumer Action Group

[Melissa2574]

Thanks so much I definitely fully intend on pursuing this. My main panic at the minute is just them coming to my home in middle of night and removing the vehicle. I cannot sleep with worry 

[dx100uk]

On 28/01/2015 at 11:18, theoldrouge said:

If you have any problem with a Logbook Loan, your first step is ALWAYS to check that the Bill Of Sale has been registered with the High Court. You can do this here-

 

to check if registered

 

Contact Details

 

QB Enforcement Section

Room E15-17

Royal Courts of Justice

Strand

London

WC2A 2LL

DX 44450 Strand

 

Telephone: 020 7947 7772

Fax: 0870 324 0024

Email: QBEnforcement@hmcts.gsi.g ov.uk (No Spaces)

 

get this done today

[dx100uk]

get the above done today now^^^^

[Melissa2574]

I sent an email first thing this morning and have had no response.

I tried 4 times calling but get placed on hold for ages and the phone rings off. 
I will have to post but may take a while then. 
is there anything else I should be doing?

I sent a letter to them this morning outlining a complaint 

[dx100uk]

wind marstons up

text him:

where is the bill of sale please?

 

[Melissa2574]

Lol I’m actually scared to as I’m scared they will come to my elderly parents home. 
I stay mostly with my bf now and I changed my address with company 2 years ago and that’s the updated address though on my tax book is my parents address and the address on bill of sale will be my parents 

I put a written complaint into them also. Spoke to FCA on phone and they confirmed no repossessions are allowed to take place until 31st January 

[dx100uk]

6 minutes ago, Melissa2574 said:

and the address on bill of sale will be my parents 

so you remember signing one?
 

[Melissa2574]

Oh I haven’t a clue. I signed lots of things but all that I forwarded last night is all I have from them. 

[dx100uk]

eventually got thru you pdf 

found the BOS 

so i believe you now need to check its ben registered within 7 days to the NI High court.

im investigating where that is now. might not be the same as above

Agreement+BOS.pdf