Three Mobile - Roaming cut off whilst stranded abroad

[camsemple]

Hi all,

 

Looking for some help with 3 mobile.

 

I'm currently stuck abroad in Australia.

I received a warning text from three stating my roaming would be cut off unless I provided information re an exemption.

I provided proof of UK residency weeks in advance with no response.

 

I have subsequently been disconnected completely, with no access to make or receive any texts or phone calls, essentially my sim is useless.

I'm unable to receive texts from family and also my important bank accounts which send one time passcodes to that number.

 

I've attempted to contact three several times and spent many hours but with no success, they tell me there's nothing they can do and I have to return to the UK before services will work again. I've tried to explain the extenuating circumstances. 

 

Are they able to completely cut off my SIM card from receiving incoming messages and calls, fair enough cut off data and charge for making calls but it seems pretty unacceptable in the current situation to completely disconnect customers.

[Andyorch]

Quote

If you're in a Go Roam Around the World destination

We'll monitor your usage, and if you spend two complete months in a Go Roam Around the World destination, we have the right to suspend international roaming services on your account. This means you'll no longer be able to use your device abroad. If you spend a full two months abroad but some of that time is spent in a destination that isn't included in Go Roam, the restriction won't apply.

 

 

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,Case=obj(12332)

[fkofilee]

https://www.theguardian.com/business/2020/nov/12/three-cuts-off-stuck-customers-who-exceed-roaming-time-limit

[45002]

14 hours ago, camsemple said:

Hi all,

 

Looking for some help with 3 mobile.

 

I'm currently stuck abroad in Australia.

 

camsemple

 

Why not get an Australia pay as you go mobile or slim only deal while you out there and keep in contact that way,  just search online....

 

Then when you get back to good old Blighty.

 

Tell 3 where to stick it.

 

Good luck.....