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How much! Excessive Amazon return cost


borisbeaver
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I ordered an item from Amazon, which was £24.  When it arrived, I noticed it was broken and requested a return. 

 

Got the return label, but when I went to the post office, they said I had to pay.  Cheapest was £13.  Once I picked my jaw off the floor.  I decided not to post it back at this time.

 

What are my rights regarding this.  I'm not willing to write off £13 for something that a paid £24 for!

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  • BankFodder changed the title to How much! Excessive Amazon return cost

If the item was damaged in transit, then I would think it is up to the trader to claim back the postage fee and allow you to return it post free !.

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