How to get refund for Twickets tickets?

[MaxterMind]

I purchased concert tickets more than 180 days before I lodged a PayPal claim, and so the claim was instantly rejected because of this. Paid for by PayPal via a Visa debit card.

Concert was cancelled due to Covid-19. I purchased tickets through Twickets. UK seller won't respond to e-mails.

Any suggestions much appreciated!

[dx100uk]

do a chargeback to your bank

 

read out chargeback guide carefully 

as the bank will try and say you are out of time.

you are NOT.

 

dx

[MaxterMind]

Thanks for your reply - much appreciated.

 

Total amount spent on tickets is just under £100, so perhaps this won't be suitable?

 

[dx100uk]

read the link properly

 

Chargeback can be used in circumstances where you have paid for goods or services and the value of those goods or services is Less than £100. (and cannot be claimed from your card provider using Section 75)

[MaxterMind]

Hadn't read the second post in the link.

[MaxterMind]

Got an e-mail reply from the seller.

 

Seller said worried if sends me a direct PayPal payment for the ticket refund I'll potentially be able to make still make claim to get payment back in some other form.

 

Presumably seller can simply state on PayPal payment what the payment is exactly for and this will cover them?

Edited July 23, 2020 by MaxterMind

[dx100uk]

yes it will be ok

get them to use your paypal email ad you used with PP

and make the refund direct to you via paypal payme .

 

dx

 

[MaxterMind]

Ok - do they "connect" their payment to my original payment which I made to them which shows that it is a refund of this original payment?

 

Or do they simply make a new payment to my PayPal email ad (same one I originally used), and state in this what the payment is for i.e. refund of payment with the original payment ID.

 

This, apparently, is what they are concerned about i.e. that if they simply make a payment to me, then it could be claimed that this wasn't a refund of the concert tickets and was for something else.

[dx100uk]

they can find the transaction on their paypal transactions page , go to the item number in their sold list and click refund.

 

its all on paypal help page

just type in 'refund a buyer.'

 

dx

[MaxterMind]

Thank you.

[MaxterMind]

If there's one thing I've learned it's that if I ever purchase tickets via Twickets ever again I'm going to ensure my purchase date is within the 180 days of the concert.

Edited July 23, 2020 by MaxterMind