Universal Credit DWP Online guide

[brassnecked]

Here is a link to the DWP online guide to claiming Universal Credit, there are videos explaining the process here.

 

https://www.understandinguniversalcredit.gov.uk/making-a-claim/how-to-claim/

[Andyorch]

Pinned as a sticky 

[Andyorch]

6 hours ago, tomtom256 said:

https://www.gov.uk/universal-credit/how-to-claim

 

Brassnecked see this part:-

Universal Credit helpline

Contact the Universal Credit helpline if:

• you cannot use digital services at all, this might be due to disability or your circumstances

A phone claim is then made and all appointments are face to face, statements get posted out to address etc. They have an option of then converting to an online claim if able to. These customer's then report changes via the service centre or through their work coach.

 

See also https://universalcreditinfo.net/myths/claims-can-only-be-made-online

 

 

Many thanks for this alternative advice tomtom

 

Andy

[brassnecked]

Yes thanks both  Have been on the phone to a UC call centre today  to help someone in my Council ward, they said that there is NO paper based system, but if someone is blind or has a vulnerability that makes it difficult to access  then what TomTom has linked to is a way to do it.  That mythbuster link is very useful indeed. DWP are known for pushing easy options  (for them) but will help at a Jobcentre if no other way.

[unclebulgaria67]

Thought I would add this link before I forgot.

 

https://www.gov.uk/government/publications/advice-for-decision-making-staff-guide

 

DWP publish their Decision Makers guides online, so there is no hidden guidelines that are not available to the public.

[unclebulgaria67]

Work capability assessment guide

 

https://www.gov.uk/government/publications/work-capability-assessment-handbook-for-healthcare-professionals