@btcare British Telecom - Stop it !!!!

[citizenB]

Dear BT,

 

I am a new customer - I switched because I was told you were 'The Best'.

 

I am happy with the Broadband services

 

For the most part, I am happy with the telecom services, however, you MUST cease blocking calls to my land line. Specifically, you must cease telling the people you are blocking - that I have made the request to block them. I haven't - the reasons I have not asked you to do this, are

 

A: one of the numbers you appear to be blocking is a hospital and I need to receive these calls - the other is a good friend ... and

B: I wasn't even aware this service was available?

 

How many other customers are not aware that calls are being blocked simply because the person making the call chooses to with-hold their number for one reason or another?

 

Please don't try and say it is because of SPAM callers - with the technology you have - you should be able to differentiate, aside from which - I have already received 3 SPAM calls today.. why weren't they blocked?.

 

Please take note that I am rapidly becoming an unhappy customer !

 

cagger citizenB

[BankFodder]

Dear citizenB

 

Thank you very much indeed for your letter. We take your concerns very seriously.

 

We have carried out an extensive investigation and frankly we have reached the conclusion that we don't give a damn about you or any other customers. We only care about shareholders and we only care about getting good reviews in the media. Even if we don't get good reviews all the time in the media, but we really care about is shareholders and investors.

 

We are too big to fail and too big to care.

 

What are you going to do about it? You and whose army?

 

Goodbye

 

Good luck

[citizenB]

Dear BT,

 

 

Well now, that isn't a very nice response - I am guessing you have a 'recruit new customer' face and a 'stuff you now we have you' face As for the army, have you not heard of the Consumer action Group? I am sure that at least one of the 350,000 + members will have some thoughts on my next move.

 

 

Oh and to let you know.. our monthly newsletter is sent at the end of this month, that will reach a few more people

 

 

cagger citizenB

[Andyorch]

http://btplc.com/inclusion/ProductsAndServices/Nuisancecalls/Homephone/index.htm

[dx100uk]

CB

you cant blame BT for doing this .

 

 

the fact that your friend chooses to not ID themselves on the network is of their doing no BT's

 

 

and hospitals are well vested since 2012 in not using withheld numbers to contact you .

 

 

they use numbers that don't allow return calls but get through.

[silverfox1961]

It is BTs fault for having blocking turned ON by default. They should be OFF and the customer can choose who to block. It might be good for those that have no idea about technology but as the population gets older, more people are becoming tech savvy.