E.On recalls 190,000 plugs over safety risk

[Michael Browne]

Energy giant E.On is recalling 190,000 plugs issued to customers with smart meters over a safety issue that was first raised by a customer who suffered an electric shock in 2014. The company said the recall affected power adapters for home energy displays that were supplied to customers between September 2012 and October 2015.

 

The displays show real-time gas and electricity usage data provided by the smart meters.

E.On said it had discovered that "in rare cases" the outer casing of the power adapters could come loose, "exposing internal circuitry and therefore creating an electrical safety risk".

 

It said it was therefore recalling the plugs "as a precaution" and that doing so went "beyond the requirements of the independent advice" it had received.

 

Customers with the affected plugs are being advised to "switch off their power supply at the wall, unplug their in-home display and stop using the power adapter immediately".

 

 

Which models are affected?

 

The two types of E.On branded power adapters being recalled are Model TEKA006-0500500BS and Model SPS-02C5-0.5CU.

 

 

http://www.telegraph.co.uk/business/2016/07/06/eon-recalls-190000-plugs-over-safety-risk-two-years-after-custom/

[E.ON Company Rep: Malc]

That's right Michael. We're taking this action as a precautionary measure. Although issues with these adaptors have been very rare, safety is our top priority so we're recalling Model TEKA006-0500500BS and Model SPS-02C5-0.5C. They were mainly supplied between 2012 and 2015 along with the Smart Meter.

 

As you say, we're advising customers to switch off their power supply at the wall, unplug the in home display and stop using the power adaptor immediately. If convenient, the adaptors can be taken to a local recycling centre for disposal. Customers should keep hold of their in home displays as a replacement power adaptor will be sent out. We'll start sending these this coming September along with a prepaid envelope for customers unable to recycle adaptors to use to return the old ones to us.

 

This change won't have any effect on the Smart Meters themselves. Only the in home display is affected and won't be able to be used until the replacement adaptor arrives.

 

We're contacting customers via letter, our social media channels, email, text and through press releases. There's also information on our website at the link below.

 

https://www.eonenergy.com/for-your-home/smart-meters/product-recall

 

Hope this adds to the information out there but if anyone has any concerns please let me know.

 

Malc