BBC Rogue Trader won't refund my money

[Nelly Du Lally]

I made the mistake of ordering a sewing machine online without checking the company's credentials beforehand.

Got carried away with a bargain (more fool me).

It turns out they've been on BBC Watchdog and Rogue Traders in the past and haven't changed their ways since.

 

I immediately cancelled my order - same day and my request went ignored.

They sent me an email saying they were processing my order.

I reiterated that I wished to cancel.

They sent me a dispatch notification saying they'll deliver the item Exress delivery.

 

They did email me back when I stated that I refuse to be liable for delivery charges or admin charges

as I cancelled 2 days before they sent it out.

 

 

They said they had upgraded the machine from an ex-showroom model to a brand new one

but they'd try and cancel the delivery and get back to me shortly.

 

I have no doubt they said that to try and get me to accept the delivery

and from what I've read on other reviews/forum posts that would be a big mistake!

 

I refused the delivery and now they won't engage with me at all.

All of my 'Support Forum' posts have been closed without response.

 

I've opened a dispute with the credit card company but I'm not sure it falls within their remit

- I didn't take delivery,

they did try to deliver,

the item wasn't damaged,

they didn't charge my card fraudulently

... So where do I stand?

 

It's been 12 days since I placed and cancelled the order.

7 days since I refused delivery and 3 days since they received the item back at their premises.

(I have tracking proof).

 

Any advice would be much appreciated. Thank you!!

[dx100uk]

under CRA rules you can cancel for any reason upto 14 days.

 

 

why don't you simply do a section 75 claim

with the credit card company?

they cant refuse it.

 

 

dx

[Nelly Du Lally]

Because I'm not sure it's actually covered under that. I cancelled before dispatch and I refused delivery. All information I've found for section 75 relates to items not being received, being damaged/counterfeit or wanting to cancel after good have been received...

My problem is I cancelled but they still sent it. I've refused it and now they aren't engaging with me at all. I'm not sure who to speak to - if in not covered under section 75 because of a loophole, where do I stand?

[dx100uk]

if any money has been taken from you

it is always covered by section 75.

dx