Because I'm not sure it's actually covered under that. I cancelled before dispatch and I refused delivery. All information I've found for section 75 relates to items not being received, being damaged/counterfeit or wanting to cancel after good have been received... My problem is I cancelled but they still sent it. I've refused it and now they aren't engaging with me at all. I'm not sure who to speak to - if in not covered under section 75 because of a loophole, where do I stand?

I made the mistake of ordering a sewing machine online without checking the company's credentials beforehand. Got carried away with a bargain (more fool me). It turns out they've been on BBC Watchdog and Rogue Traders in the past and haven't changed their ways since. I immediately cancelled my order - same day and my request went ignored. They sent me an email saying they were processing my order. I reiterated that I wished to cancel. They sent me a dispatch notification saying they'll deliver the item Exress delivery. They did email me back when I stated that I refuse to be liable for delivery charges or admin charges as I cancelled 2 days before they sent it out. They said they had upgraded the machine from an ex-showroom model to a brand new one but they'd try and cancel the delivery and get back to me shortly. I have no doubt they said that to try and get me to accept the delivery and from what I've read on other reviews/forum posts that would be a big mistake! I refused the delivery and now they won't engage with me at all. All of my 'Support Forum' posts have been closed without response. I've opened a dispute with the credit card company but I'm not sure it falls within their remit - I didn't take delivery, they did try to deliver, the item wasn't damaged, they didn't charge my card fraudulently ... So where do I stand? It's been 12 days since I placed and cancelled the order. 7 days since I refused delivery and 3 days since they received the item back at their premises. (I have tracking proof). Any advice would be much appreciated. Thank you!!