Miss Sold Membership

[belebele]

Hi, I have simmilar situation, just letter received on 25th of Jan,

same day send email to cancel membership,

on the 26th of Jan call them and they ensured that my membership is canceled.

Returned the card and voucher with signed for delivery on the 27th of Jan,

but they took £78.22 from my account on the 4th of March.

Should I wrote to bank CEO office?

[maroondevo52]

Hello and Welcome belebele,

 

Is this with Variety of Leisure Club ?

[belebele]

Yes with Variety of Leisute club

[maroondevo52]

Yes with Variety of Leisute club

 

Ok, thanks.

 

I've started a new thread for you, please continue to post here regarding this issue.

 

Thanks,

 

Scott.

[belebele]

Thank you Scott

[slick132]

Hi Belebele,

 

Maybe you originally posted on this thread - http://www.consumeractiongroup.co.uk/forum/showthread.php?457602-Variety-of-Leisure-Club-Miss-Sold-Membership-**BANK-REFUNDED**&p=4838834&viewfull=1#post4838834

 

You should first contact your bank and insist that they refund the unauthorised payment, and that they cancel the Continuous Payment Authority to avoid future payments being taken.

 

If you have to write to the bank (if they fail to comply with your initial request), I suggest you keep any complaint far shorter than the one in the thread I've linked.

 

[belebele]

Thanks slick132,

I've posted first on that link, but member maroondevo52 had created the new one. I wanted to ask member flexeh what kind of evidence he/she providet ( copy of email, phone call reports or something more ) to the bank CEO office. But I can't send a message because I don't have 30 posts here.

[maroondevo52]

Hi belebele,

 

I have sent flexeh a private message to have a look at this thread, they were online earlier this month so hopefully they will reply here.

 

Regards,

 

Scott.

[dx100uk]

4th January 2016 08:17 #8 flexeh

Basic Account Holder

 

 

Cagger since : Apr 2010

Posts : 188 (0.09 post per day)

 

 

 

Re: Miss Sold Membership

 

Hi Guys,

 

Bank was being awkward and didnt really seem keen.

 

Had to push to get them to help they classed it as a retail dispute instead of a fraudulent transaction.

 

In the end wrote in to CEO office providing all evidence including how this firm have breached their own T&C's that we didnt sign up for.

the £278 being the point of sale and then 14 day cooling off period.

POS was 16th and membership funds taken 24th.

 

CEO office were very good.

Email sent at 16:30

phone call

next day 10:30 apologising that the bank havent been as helpful as they should of been.

They have refunded the money plus a bit more to say sorry.

 

Would be a bonus if the VOL refund the money as well now

because the email i sent them was advising they breached T&C's and i was going to FCA

[flexeh]

Hey Sorry didnt see my PM

 

As Dx100uk posted above thats what happened.

 

 

However last month my partner noticed a £1 payment come out the account from a company of a similar name.

We believe the same company took the £1 payment to test to see if they still had access to the account

or slip it through and when it became unchallenged within a certain period

then try and claim we entered into a contract.

 

 

The bank had told us all payments would be blocked,

however someone from the fraud team claimed that only payments to the original name is banned.

 

Felt like we were going nowhere again, and waiting for a impending 70 quid to go out.

 

 

contacted the person from the CEO office and explained again.

 

 

He apologised and said that it should of been blocked and its because of the different name that allowed it to slip by.

 

 

He said if any other money does go out the bank will refund it straight away

and look to recover from the other side.

 

A couple of weeks after this post VOL called my partner,

so i went on the phone explained what they had done was fraud

and breached their own T&C's and we wanted the cash back.

 

 

She said she would get a manager to call me.... Still waiting to date

 

- The details i sent to the bank were

 

Showed emails sent to VOL which was well within their time limits.

Explaining that we had not agreed to membership and requested a refund immediately.

 

Showed call logs to prove i had got in touch.

 

Explained that the terms and conditions stated membership fee would be XX amount of days after the "postage fee"

however membership charged within their cooling off period, so therefore taken money without permission

 

Had to send a copy of the letter showing the T's and C's

[slick132]

Hi Belebele,

 

Can you give us an update on your case ?

 

[dx100uk]

the way to cure this for 'anyname'

is to get the bank to cancel the continuous payment authority against the card.

[flexeh]

They told us they had. I even said if this happens again we want the bank to cancel the card and account and set up a new one.

[dx100uk]

cancelling the card does not cancel CPA.

sadly many bank staff are rather poorly trained