Ah ok I misunderstood your comment, my apologies. My concern is they gave me misleading (pardon the pun) leadtimes on more than one occasion. Does that constitute failing at a repair - I guess not, but they failed to resolve this within the timeframe they suggested. If they had told me at the start I wouldn't get it back until the 3rd week of January I'd have likely rejected it from the off. How long should I wait for the repair? I guess what would the man on the street deem an unreasonable amount of time...

Ok great thanks. All communication has been over email, will reject via that so they have the entire 46-email thread (!) to refer. Who's responsibility would it be to cover the cost of returning the bench seats?

Hi all I just want to check I'm on right side of the rules before I start down the route of rejection. 15 Nov: We ordered a matching table top and two benches (seat tops) from sawdustmonkeys.co.uk, custom items as they are made to order and we dictated the size and colour. Leadtime of 3 weeks. 20 Dec: Shipped after 5 weeks, delays blamed on the snow we had around that time. 21 Dec: Items received. Table top was not the colour we ordered and did not match the benches. Emailed shop. 23 Dec: Shop advised we are ok to use the items over Christmas and they'll collect and rectify the table after Christmas. Turnaround of 2 days given. Agreed collection for 3rd Jan. 3rd Jan: No collection, booked for the 4th. 4th Jan: No collection. Complained - set expectations. Shop advised they might be able to get it back out to us the same day once received. Booked different courier for 5th. 5th Jan: Collected. 10th Jan: Chased for update, advised it's ready to go out to us tomorrow. 13th Jan: No further communication and no table. Having given the seller a chance to rectify the issue we feel they haven't done so within a reasonable time and now plan to reject the goods. Can we do that at this stage, and anything we should be aware of with custom items? Anything I've missed from the sale of goods act? Should I go straight to my credit card company or fight it out with the shop? Many thanks, Kris

Received a charge certificate today. Still no response to the appeal from 26th March, I've chased them up

Hi, Contravention code: 01 Yes, windscreen ticket Council: Basingstoke and Deane Location: Eastfield Avenue, Basingstoke Thanks

Hi Just looking for opinion if there's value in making an appeal? We received a ticket for parking on single yellow but no signs (unless you go along the road and around the corner) Location: Google maps We parked where the red cross is, the only signs I can see are at the yellow cross. Many thanks, Kris

I had my refund on 17th March

I found this detail: https://www.edfenergy.com/welcoming-zog-energy-customers "working with Zog to understand which customers are owed any credit" has been a common theme on that page since 12 Jan

Sorry to drag up an old thread.... I'm in the same situation, now it's almost 3 months and no refund. At what point should we be looking to escalate this and with whom - @ofgem?

I think it was/is a fairly unprofessional outfit, so every chance he was a sole trader before registering a company, if he even declared himself as self-employed. In the text messages he suggested my son was also self employed and that he as a boss didn’t have to pay pension or holidays. It did cross my mind that if that was the case, maybe my son should just invoice him? (My son was a 17 year old labourer in his first job since leaving college so he would have been quite naive about the whole situation.)

Hi, thanks for your quick reply. Good to hear it should hopefully be a worthwhile pursuit. Now for the extra info: This is the company: https://www.facebook.com/JPartificialgrassandlandscapes/ https://www.bark.com/en/gb/company/jp-artificial-grass--landscapes/DQqRP/ https://find-and-update.company-information.service.gov.uk/company/13477487 It's a registered Ltd company, the only director is my sons cousin (not his auntie - sorry). Before I pursue this, should I make sure said cousin has removed herself as a director - so she isn't tied up in any mess - or is it somehow to my advantage that she is a director? The company was created in June just after he stopped working for them. I don't know where the boss lives, neither does the cousin. Maybe I can find out - I have a name, email address and mobile number. I think serving papers should be ok.... he doesn't know me so getting him to go to an address for a "quote" won't be a problem (if that's how it works when you don't have a defendants address). Many thanks

Hi, I'm happy to write an essay full of details, but I'll keep it simple first as it may be fruitless..... My son's boss owes him around £1600. Boss said he would calculate what he owes my son, but that was many weeks ago and I'm unable to get a response from the Boss now. I have text messages from my son's boss to this effect so I have evidence that a salary is owed - but - there is no contract. The boss was my sons aunties boyfriend until recently, so it was all a bit 'keeping it in the family'. Would a lack of contract rule this pursuit as fruitless, or are the text messages enough to go hunting? Many thanks!

Mrs X had a call, "the dashcam footage doesn't support her claim so the insurer will not be held liable". I'm flabbergasted, how can Mrs X hit someone with the side of her car. What do we do now..... solicitor?

Good to know. We're sitting idle at the moment, waiting for fault to be apportioned to the 3rd party before deciding if we pursue said third parties employer/insurance company or our own insurance company. Miss X had an update today, to say the 3rd party was disputing the claim on the basis that Miss X was impatient. They are awaiting dashcam/cctv footage from the 3rd party. I'm fairly sure impatience is relative/objective. I never did explain what happened.... Miss X driving along a straight road in an industrial estate. A van a short way in front pulled over to the right hand side and stopped at the kerb, then reversed into a forecourt on the right. As the front of the van swung round it caught the side of Miss X car.

I fired this back. I deleted the word fraudulent so I didn't get into trouble, but I do wonder if the guides are just that. We've looked every week for 12 weeks so see if prices are dropping and they are not. The guides are just not aligned with reality. I wonder on the process of 'transaction verification' and whether something's at play to keep the book prices artificially low. Lower book prices benefit the insurance company, they benefit traders, to the detriment of joe public. Perhaps that is unfair, do put me in my place if it's out of order. Hi Could I ask - do the guides include part-ex/ trade-in prices that are not available to the general public? It is simply not possible to buy a Kia Ceed 1.6CRDi 2 for c.£4,184. Even right this very moment on Autotrader (the largest digital marketplace in the UK) the cheapest available vehicle is £4,750. That is largely the picture I have seen over the past 12 weeks since we first raised a case with the Ombudsman. When you consider that £4,184 was not the lowest settlement figure but an average, it's apparent that the regulations reliance on these guides makes a mockery of the 'fair and impartial' position of the Ombudsman. There is nothing 'fair' with Esure's suggestion that we should be able to replace the aforementioned vehicle for £4,184 when 3 months of searching suggests this is not only difficult but actually impossible. There is nothing 'impartial' about the reliance on the 'guides running off live sales' when a simple look at the open market suggests the guides are just not aligned with reality. Regards