Orange/EE default. Please Help!

[loudand]

Please could someone offer help on this?

 

My wife has just obtained a copy of her credit report and there is a default on there for £111 from Orange/EE from 2013.

 

At this time she had a contract with Orange which then went to EE. In October 2013 she was offered an upgrade by EE which she accepted. In 2015 she upgraded again with EE.

 

She still has the same account number as the orange account and is still with them.

 

We don't why this default is on there as EE processed the upgrade from Orange and they have never mentioned anything since and they even upgraded her again in 2015!

 

I would of thought they wouldn't have accepted her upgrade if she still owed them money.

 

Is there a EE rep on here to get this sorted somehow?

[fkofilee]

No EE rep im afraid. And this seems to be a reoccuring fact with EE etc, (Seen this happen on other threads)

 

I would contact the Head Office Directly.

Also a complaint to the CEO? Olaf Swantee.

 

If you check CEO Email youll find his email addy.

[citizenB]

No, we dont have an EE rep.

 

I think you are going to have to send a SAR to EE, it will cost you £10.00 but should provide all the data in respect of your Wife's relationship with them.

 

If you intend speaking with them on the phone you should have a read of our Guide on how to deal with Customer Service Departments, first.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?439552-Guidance-note-Dealing-with-Customer-Service-Departments-or-making-telephone-contracts

[loudand]

We've just emailed Olaf. Ive explained that she is not willing to talk about this complaint over the telephone, email or post only.

 

Is this a common occurrence then?

[citizenB]

It is probably best that you get everything in writing - head your letter/email "Formal Complaint". If sending by email - obtain a read/receipt. If by snail mail then at the very least obtain a free proof of posting - but better to upgrade to recorded delivery so you obtain a signature.

 

You will need to print off the page that shows the default information.

[fkofilee]

It is probably best that you get everything in writing - head your letter/email "Formal Complaint". If sending by email - obtain a read/receipt. If by snail mail then at the very least obtain a free proof of posting - but better to upgrade to recorded delivery so you obtain a signature.

 

You will need to print off the page that shows the default information.

 

This is where Noddle and Clearscore come in...

Get yourself on there and screenshot them

[loudand]

No EE rep im afraid. And this seems to be a reoccuring fact with EE etc, (Seen this happen on other threads)

 

I would contact the Head Office Directly.

Also a complaint to the CEO? Olaf Swantee.

 

 

If you check CEO Email youll find his email addy.

 

 

Update. This default was removed by EE. I emailed Olaf directly and within 2 days it was gone. I have had 2 other successes of getting defaults removed by going to the top.

[fran1phil]

Just a point to. One; I had sent an email recently to Olaf Swantee - his reply read "thank you for your email, but I am unable to assist you - as I no longer work for EE. Sorry .......... Nadia Phillips