Brighthouse Breach of Contract

[pcombo]

I in november 2015 I took out a contract and got a "new" couch from Brighthouse,

 

I have started getting letters through in my name with JNR at the end of it.

 

My dad has the exact same name as me, I dont stay with him, I have my own house.

 

Surely brighthouse have discussed my account with my dad

and confirmed my details to him,

Surely this is a breach of contract and breaking data protection.

 

Does anyone have any advice on what I should do regarding this,

[fkofilee]

Well no not necessarily. IT would be a breach on DPA Grounds however, you have no proof at this point.

The only thing I would suggest is to contact BH CR - They will be along shortly I'm guessing.

 

Are you paying for OSC and DLC / 5 Start Service?

[pcombo]

Hi Thanks for the response.

 

Not sure what OSC and DLC is?

 

Also the proof I have is that my dad recently took out a contract with them for a couch, And all of a sudden I start getting letters with the name JNR on them, So clearly they have been discussing my details when he signed up, They have no need to put JNR,

[fkofilee]

Well no, at this point you have no "Proof"... Have you actually asked your Father?

Also - Have you not been told about the 5 star service?

 

You need to contact BH for more info. Should they not play ball, then send a SAR Request to them.

[pcombo]

Not sure what 5 star service has to do with my complaint regarding breaching my data to another customer,

[fkofilee]

But you have no quantifiable proof at this moment in time that there as been a data breach...

 

Also, just bear in mind, that we want to help you, Im asking because it could be beneficial to your situation.

Aside of the DPA Stuff.

[ericsbrother]

very simply they have done a credit check on both you and your father for different agreements and since they have found a link between you (old address?) then they have used the suffix jnr to set you apart. this means that if your dad gets into financial trouble they wont come chasing you by mistake.

Check your credit files if you think there is more to it than this.

[Jason BrightHouse Web Rela]

Good Afternoon pcombo,

 

Thank you very much for getting in touch with us and for bringing this to our attention.

 

I have logged this for you under the reference 256590 .

 

Can i please ask that you contact us on 0800 526 069 or email us at customer.relations@brighthouse.co.uk with your details. This will allow us to look into this for you.

 

Jason

Web Relations Team

 

 

 

 

 

I in november 2015 I took out a contract and got a "new" couch from Brighthouse,

 

I have started getting letters through in my name with JNR at the end of it.

 

My dad has the exact same name as me, I dont stay with him, I have my own house.

 

Surely brighthouse have discussed my account with my dad

and confirmed my details to him,

Surely this is a breach of contract and breaking data protection.

 

Does anyone have any advice on what I should do regarding this,

[fkofilee]

Jason, Thank you for coming back to CAG.

 

Pcombo, I suggest you speak to Jason and co. See what they say.