Insurance claim following ingress of rainwater

[kenwood]

I am writing on behalf of one of my neighbours in my block of flats, as I am already registered with CAG. Following the exceptionally heavy rainfall a couple of years ago, my neighbour had a lot of damage in her lounge which needed repair. She had Designers Guild wallpaper on her walls - this was an expensive product.

The managing agent is treating her in a very odd way. The firm is refusing to acknowledge that she had the expensive wallpaper and are trying to palm her off with the barest minimum work. Apparently someone they sent over gave her a rock bottom quote including the supply of wallpaper without even asking her what she wanted. Now, the managing agent says that this guy isnt even interested in doing the work and, needless to say, she will not be able to find anyone else who will do the work and supply half decent wallpaper at that rate. What should my neighbour do?

[mariner51]

Get your neighbour to sign up for free CAG membership for this Forum. You have written a lot but said nothing to answer a multitude of questions others may have.

[stu007]

Hi

 

Difficult to advise without knowing if the neighbours are a Freeholder, Lease Holder, Tenant renting from Private Landlord or Social Housing?

[*RainbowTears*]

Agree with Stu above, more info needed please.

 

I do note though, you say it's a couple years ago.

 

So has this been going on for a few years or is it just recently being sorted out?

 

If it is a couple of years, what's taken it so long to sort out?

 

Does your friend have Household insurance? If yes, does it include legal cover?

 

As you could give them a call, to see if they can help your neighbour out in any way.

 

Hope this gets sorted, good luck!