Co-Op Electrical - Tumble dryer 4 moths old and stopped working still waiting for engineer

[Tillycat123]

Could I ask please.

 

 

I bought a tumble dryer online from Co Op electrical 4 months ago.

A week and a half a go it just stopped working.

 

 

I called AEG the manufacturer, the chap got me to press several buttons in sequence

so he could see what the fault was. Seemed to think circuit board had gone.

 

I called Co op,

they said I have to have an engineer sent out to fix it.

They were supposed to show today but called to cancel saying the part had not arrived and don't know when it will.

 

I called Co Op again and told someone would call me back, but that did not happen as promised.

 

I tried quoting them the under 6 months old and deemed to have the fault from new

and would like it replaced, but they said no has to have an engineer to fix it.

 

So I've waited a week and a half already and no idea how many more weeks before an engineer can visit.

I've got wet washing hanging everywhere!

 

Any pointers to how I should proceed with this appreciated.

Ideally I just want a new one, if its gone wrong in 4 months it does not bode well.

 

Many thanks

[unclebulgaria67]

Could I ask please. I bought a tumble dryer online from Co Op electrical 4 months ago. A week and a half a go it just stopped working. I called AEG the manufacturer, the chap got me to press several buttons in sequence so he could see what the fault was. Seemed to think circuit board had gone.

 

I called Co op, they said I have to have an engineer sent out to fix it. They were supposed to show today but called to cancel saying the part had not arrived and don't know when it will.

 

I called Co Op again and told someone would call me back, but that did not happen as promised.

 

I tried quoting them the under 6 months old and deemed to have the fault from new and would like it replaced, but they said no has to have an engineer to fix it.

 

So I've waited a week and a half already and no idea how many more weeks before an engineer can visit. I've got wet washing hanging everywhere!

 

Any pointers to how I should proceed with this appreciated. Ideally I just want a new one, if its gone wrong in 4 months it does not bode well.

 

Many thanks

 

You have to give them a chance to fix it, before any replacement will be offered, because they find it cannot be fixed. Don't think there is any time limit on the repair, but i think more than say 2 weeks is not reasonable, if you have no other washing options.

 

Make a complaint, saying that the delay is not acceptable and give them a date by which you expect a repaired machine or a replacement.

[dx100uk]

how did you pay for it?

[Tillycat123]

I paid by American Express. Worth calling them at this stage? What can they do?

[unclebulgaria67]

I paid by American Express. Worth calling them at this stage? What can they do?

 

When you buy on credit, the credit provider is party to the contract and you may be able to claim under section 75.

BUT they won't get involved in dealing with any claim back on consumer goods unless you are getting nowhere

i.e no repair or replacement after an extended period.

 

 

At the moment, it is a case of stamping your feet with the retailer and demanding action.

 

 

You will be one of hundreds or thousands in the UK with faulty goods like this every week.

 

 

You will only be seen as any priority, if you become a pain in the backside to them.

[Tillycat123]

ok, many thanks

[dx100uk]

go pull their chain they are equally responsible under section 75.

 

 

amex are usually very good on section 75 and don't mess around

 

 

dx