How Amazon, ParcelForce, and Lenovo took my 1352.59 pounds

[james1738]

Hello Consumer Action Group members,

 

I have been suffering from a mix of problems since last June.

 

Long story short:

 

Summary:

1. I purchased a laptop from Amazon, from a reseller.

2. Laptop's motherboard broke down, and I found out that I can receive a refund/ repair free of charge.

3. Amazon's seller (located in the US) agreed to fix the laptop, and provided US address

4. Sent it via ParcelForce, Amazon reseller cut down every means of contact and I have no clue where my laptop is.

 

 

Hello everyone,

 

AMAZON

I purchased a laptop from Amazon, from a reseller. I needed a new laptop for many years so I decided to invest a hefty sum for a good laptop. I purchased the laptop, and within 2 months, I found out that its motherboard was broken.

 

In order to get a repair, I contacted Amazon support team and they gave me the email address of the reseller. I got the email and I contacted them swiftly. They were based in the US, and told me to send the item to United States.

 

PARCELFORCE

 

After I received their instructions, I sent it to their US address immediately.

After a week, I contacted them whether they received it, and the Amazon reseller cut down every means of contact immediately.

In vain, I contacted Amazon whether they can assist in the repair.

After checking my ParcelForce tracking, I found out that it is still in the depot and the reseller refused to pick up the item.

 

This entire process took two months.

 

Then I found out that there is an option from my Santander bank, which allows for a chargeback service.

I contacted Santander and they agreed to look into my case, which took another 2 months (because I was in Korea at the time, and they requested a letter which is sent by post).

 

Now it's October. I contacted Santander again and they told me that due to a mistake from their reps, they told me the wrong timeline and I will not be qualified for a chargeback service.

 

This got me nuts. I contacted Amazon and Amazon refused to handle the case and every one of their reps stopped replying to my emails.

 

I considered the last option, and I contacted Parcelforce to send me my item back. They told me that I should apply for the loss of an item, because they cannot track the item anymore. I did exactly that, and they rejected my claim because I should have applied for the procedure within 3 months.

 

Now I am really angry.

Every one of these corporations told me blatantly wrong information and now I am left with -1352 pounds in my budget, huge drain in my time and energy.

 

What should be the next step that I take?

 

Please assist me in the process, that would be incredibly kind of you folks.

 

Best wishes

 

James1738

[renegadeimp]

Have you written a full complaint to all companies involved, so you can invoke their complaints procedure? Are you a resident of the UK.

[fkofilee]

Some help for you;

 

nathan.bostock@santander.co.uk - Santander CEO

jeff@amazon.com - Amazon CEO

cnorth@amazon.com - Amazon UK CEO

[dx100uk]

this chargeback timeline.....

 

 

typically its 120 days

sometimes its 540 days.

 

 

not sure if satans bank are correct here that you are out of time,

[james1738]

Hello good folks, I have just sent an email to Amazon US/UK CEOs.

 

I just find it incredible how a big corporation like Amazon let these shady resellers roam around in its marketplace!

 

1352 pounds and missing laptop. Extremely disappointed by Amazon's CS! I thought Jeff Bezos cared customer service the most.