Hi all, > I am trying to put together a letter to Lenovo due to an issue I had with my laptop. We paid an extra amount (£68.40 for a 3 year two business day repair, which actually turned out to be response (ie: an engineer contacts us in 2 business days to resolve the issue). Timeline: Raised issue 18/7 Chased 20/7 Chased 23/7 at which point it was escalated. No idea who to as they still won't tell me. 24/7 finally get a call to make an appointment for 26/7. 26/7 - No show. Called to find out what was going on, and the engineer was ill. New appt made 1/8. 1/8 - No show. Called to find out the matter, some parts issue. Will come 2/8. 2/8 - No show. Still some parts issue. I'm off on holiday now. Appointment made for 21/8. 21/8 - No show. Tried to complain but complete waste of time. Eventually manage to get a booking for 3/9. 3/9 - No show. Parts problem. As I don't have a salary, and my work is in property development mainly, should I just take the total on last year's self assessment and divide it up by 365? To be honest I don't think Lenovo is going to be responsive. Thanks!

Hello Consumer Action Group members, I have been suffering from a mix of problems since last June. Long story short: Summary: 1. I purchased a laptop from Amazon, from a reseller. 2. Laptop's motherboard broke down, and I found out that I can receive a refund/ repair free of charge. 3. Amazon's seller (located in the US) agreed to fix the laptop, and provided US address 4. Sent it via ParcelForce, Amazon reseller cut down every means of contact and I have no clue where my laptop is. Hello everyone, AMAZON I purchased a laptop from Amazon, from a reseller. I needed a new laptop for many years so I decided to invest a hefty sum for a good laptop. I purchased the laptop, and within 2 months, I found out that its motherboard was broken. In order to get a repair, I contacted Amazon support team and they gave me the email address of the reseller. I got the email and I contacted them swiftly. They were based in the US, and told me to send the item to United States. PARCELFORCE After I received their instructions, I sent it to their US address immediately. After a week, I contacted them whether they received it, and the Amazon reseller cut down every means of contact immediately. In vain, I contacted Amazon whether they can assist in the repair. After checking my ParcelForce tracking, I found out that it is still in the depot and the reseller refused to pick up the item. This entire process took two months. Then I found out that there is an option from my Santander bank, which allows for a chargeback service. I contacted Santander and they agreed to look into my case, which took another 2 months (because I was in Korea at the time, and they requested a letter which is sent by post). Now it's October. I contacted Santander again and they told me that due to a mistake from their reps, they told me the wrong timeline and I will not be qualified for a chargeback service. This got me nuts. I contacted Amazon and Amazon refused to handle the case and every one of their reps stopped replying to my emails. I considered the last option, and I contacted Parcelforce to send me my item back. They told me that I should apply for the loss of an item, because they cannot track the item anymore. I did exactly that, and they rejected my claim because I should have applied for the procedure within 3 months. Now I am really angry. Every one of these corporations told me blatantly wrong information and now I am left with -1352 pounds in my budget, huge drain in my time and energy. What should be the next step that I take? Please assist me in the process, that would be incredibly kind of you folks. Best wishes James1738

Lenovo says it is changing its ways: The events of last week reinforce the principle that customer experience, security and privacy must be our top priorities. With this in mind, we will significantly reduce preloaded applications. Our goal is clear: To become the leader in providing cleaner, safer PCs. We are starting immediately, and by the time we launch our Windows 10 products, our standard image will only include the operating system and related software, software required to make hardware work well (for example, when we include unique hardware in our devices, like a 3D camera), security software and Lenovo applications. This should eliminate what our industry calls “adware” and “bloatware.” For some countries, certain applications customarily expected by users will also be included. Lenovo will post information about ALL software we preload on our PCs that clearly explains what each application does. And we will continuously solicit feedback from our user community and industry experts to ensure we have the right applications and best user experience. We view these actions as a starting point. We believe that these steps will make our technology better, safer and more secure. That's quite a turnaround, especially when you compare it to their original head-in-the-sand position of thinking people were just grumbling about the irritating adverts that Superfish-afflicted Lenovo computers were displaying, rather than the serious security and privacy issues the software introduced. If they're true to their word, and chuck out the adware and bloatware, and don't try to sneak it in under the umbrella of "certain applications customarily expected by users" then they are doing all of us a favour. In fact, I'd like to see other PC manufacturers take the same approach. Stop putting crapware on the PCs you're trying to sell. Let users make their own choices about what software they want to install, rather than you forcing software on them that takes up unnecessary disk space, hogs memory and invariably is only there to bring incremental revenue to the vendor. Lenovo, you better be telling us the truth. We'll be watching you.

I'm reposting this here from another board in the hope someone can help clarify the legal situation and rights. My brother bought a Lenovo Yoga 10" tablet from Argos back in late October 2014. Only by no fault of his own after using it for a few hours one night just over 2 weeks ago and letting it rest\cool overnight he awoke to find the screen had a crack in it. Not the lcd screen, just the top digitizer part. He has always kept it in an official Lenovo case and did not (and I have no reason to dis-believe him) drop it at any point and he has no reason to lie about this. He has tried to take it back to Argos himself, the start of Jan, again claiming it was not dropped but Argos seemed to insist that it has to get sent to be evaluated by there agents that deal with these things than to offer a replacement or refund. When it came back, totally unrepaired or worked on the size of the crack had grown and is now from one end of the screen to the other. The response from the Argos store repairs agents states the item had not been dropped in any way but had developed a slight crack down the screen. Their findings say the unit has a damaged digitizer and that its not covered by the manufacturers warranty. They claim they are unable to source parts and say in there experience the cost of the repair would be about equal to that of the unit anyway. The agents then suggest my brother contact Lenovo directly to deal with what they see as a chargeble repair due to a claim the screen and digitizers are not manufacturer warranty covered. Now, some research I have done shows\indicates these screen self crack issues in Lenovo products is becoming quite common, well more reported yet Lenovo are seemingly refusing to accept its a manufacturing\quality issue or really directly responding to or commenting on such reports on there own support board. And indicators suggest it could be down to heat\temp\thermal hot spot issues or a flexability of the tablets casing with the possibility that the adhesive used to fix the digitizer down could be causing weak\stress points. I've now took this matter up on behalf of my brother as I'm somewhat more assertive and determined than he is dealing with these things. So I took the item back to Argos with there repair agents report myself to see what the stores official line was and is for myself. And to be honest it was like knocking my head against a brick wall with the standardised "if the manufacturer says a certain part is not covered then its not covered" & "take the matter up with the manufacturer if your not happy". The first staff member when explaining the situation to her, showing her the tablet and showing her the repair agents report caused her to have to go and speak to her manager and even call Lenovo over the claim the screens and digitizers on such items are not covered under Sales Of Goods Act in the UK etc due to Lenovo claiming the screens and digitizers are not covered by the manufacturers warranty. They came back after less than 10 minutes (funny how they got hold of someone high up in Lenovo to get that clarification so quickly eh?) and said for as long as Lenovo are standing by claims that tablet screens and digitizers are not covered under the manufacturers warranty then Argos on a store level can't do anything about the issue and suggest my brother take it up with Lenovo himself if he's not happy. So not happy I ask to speak to the store manager. The store manager is sticking to the same line as the staff member and Lenovo that they got hold of so quickly. The manager even went as far as to say "in my opinion the crack looks to be accidental user damage", yet would not accept our reasoning that if (which it had not) beed dropped there would almost certainly be signs of damage on the casing such as scrapes, dents or scratches as well as it being more likely the LCD screen would also have cracked and become damaged. The manager also refused to accept or even willing to look into my own findings and research that screen cracks do and can be caused by either poor build quality or heat issues with the screen etc. In fact, in handling the tablet myself it does feel to have a slight flex in it which I personally feel is unacceptable for a £200 tablet to feel somewhat flimsy and what I feel of poor build quality. The manager also refused to accept their repair agents report that stated the item had not been dropped as meaning they (the repair agents) found the item had not been dropped, but more my brothers original claim when it was sent off that it had not been dropped or misused or mistreated etc. But as I pointed out, there was also no signs of damage or indication that it had been dropped, user caused accidental damage or any such findings by their repair agents either. As if their repair agents had found or thought that to be the case then clearly they would have stated so than claimed such parts are not warranty covered. And if the findings could not determine any user end blame then that only leaves a manufacturing issue. And that their refusal to repair the item is based on both a claim that such parts are not covered under the manufacturers warranty and that they could not source the part anyway. Yet funny how they tried to source a part after determining that the same part is not covered I feel!. The store manager also did not want to clarify or even bother to check with their head office (claiming they don't have a number for their head office) on if the Sales Of Goods Act and having to be fit for purpose etc applies over a manufacturers claims certain parts are not covered. So as it is now, I'm a little unsure of where to go as clearly in my mind the store manager should have discussed the matter with a superior at their head office over claims certain parts are not covered by a manufacturers warranty and how the Sales Of Goods Act applies?.

Computer maker Lenovo has been forced to remove hidden adware that it was shipping on its laptops and PCs after users expressed anger. The adware - dubbed Superfish - was potentially compromising their security, said experts. The hidden software was also injecting adverts on to browsers using techniques more akin to malware, they added. Lenovo faces questions about why and for how long it was pre-installed on machines - and what data was collected. The company told the BBC in a statement: "Lenovo removed Superfish from the preloads of new consumer systems in January 2015. At the same time Superfish disabled existing Lenovo machines in the market from activating Superfish. Complaining "Superfish was preloaded on to a select number of consumer models only. Lenovo is thoroughly investigating all and any new concerns raised regarding Superfish." Users began complaining about Superfish in Lenovo's forums in the autumn, and the firm told the BBC that it was shipped "in a short window from October to December to help customers potentially discover interesting products while shopping". User feedback, it acknowledged, "was not positive". Last month, forum administrator Mark Hopkins told users that "due to some issues (browser pop up behaviour, for example)", the company had "temporarily removed Superfish from our consumer systems until such time as Superfish is able to provide a software build that addresses these issues". He added it had requested that Superfish issue an auto-update for "units already in market". Superfish was designed to help users find products by visually analysing images on the web to find the cheapest ones. Such adware is widely regarded in the industry as a form of malware because of the way it interacts with a person's laptop or PC. Security expert from Surrey University Prof Alan Woodward said: "It is annoying. It is not acceptable. It pops up adverts that you never asked for. It is like Google on steroids. "This bit of software is particularly naughty. People have shown that it can basically intercept everything and it could be really misused." According to security experts, it appears that Lenovo had given Superfish permission to issue its own certificates, allowing it to collect data over secure web connections, known in malware parlance as a man-in-the-middle attack. "If someone went to, say, the Bank of America then Superfish would issue its own certificate pretending to be the Bank of America and intercept whatever you are sending back and forth," said Prof Woodward. Ken Westin, senior analyst at security company Tripwire, agreed: "If the findings are true and Lenovo is installing their own self-signed certificates, they have not only betrayed their customers' trust, but also put them at increased risk." Clean install Although Lenovo has said that it has removed Superfish from new machines and disabled it from others, it was unclear what the situation would be for machines where it had already been activated. Prof Woodward said: "Lenovo is being very coy about this but it needs to explain how long it has been doing this, what the scale is and where all the data it has collected is being stored. "There will be remnants of it left on machines and Lenovo does not ship the disks that allow people to do a clean install." It raises wider questions about the deals that computer manufacturers do with third parties and the amount of software that comes pre-installed on machines. Mr Westin said: "With increasingly security and privacy-conscious buyers, laptop and mobile phone manufacturers may well be doing themselves a disservice by seeking outdated advertising based monetisation strategies." Users were particularly angry that they had not been told about the adware. One Lenovo forum user said: "It's not like they stuck it on the flier saying... we install adware on our computers so we can profit from our customers by using hidden software. "However, I now know this. I now will not buy any Lenovo laptop again." The problem also caused a storm on Twitter, where both Lenovo and Superfish were among the most popular discussion topics.

Computer maker Lenovo has been forced to remove hidden adware that it was shipping on its laptops and PCs after users expressed anger. The adware - dubbed Superfish - was potentially compromising their security, said experts. According to security experts, it appears that Lenovo had given Superfish permission to issue its own certificates, allowing it to collect data over secure web connections, known in malware parlance as a man-in-the-middle attack. "If someone went to, say, the Bank of America then Superfish would issue its own certificate pretending to be the Bank of America and intercept whatever you are sending back and forth," said Prof Woodward. Ken Westin, senior analyst at security company Tripwire, agreed: "If the findings are true and Lenovo is installing their own self-signed certificates, they have not only betrayed their customers' trust, but also put them at increased risk." http://www.bbc.co.uk/news/technology-31533028 Find out : How to remove Superfish Which Lenovo PC's have Superfish pre-installed How do I know if my Lenovo PC has Superfish pre-installed http://www.pcworld.com/article/2886278/how-to-remove-the-dangerous-superfish-adware-presintalled-on-lenovo-pcs.html

Hi all, On 12/03/14, my Lenovo laptop was received by the Medion warranty center in Germany (as Lenovo bought Medion, and chose Medion to handle all repairs on behalf of them). Since then, I have asked them multiple times for an ETA on when the parts are due to arrive and also when I can expect to get my laptop back - of which they have told me NEITHER. They keep saying they have requested an ETA, and they are waiting to hear back from the service department, but they never seem to do anything. (It's like they have taken my laptop hostage, haha.) As a engineering/computer science student, I find this insanely frustrating, as my laptop was basically my livelihood - for all my coursework, assignments, everything in short. It has been a miserable few weeks without it, and I don't even know when this whole farce will end - that's the most annoying thing!! -------------------------------------------------------------- Basically, I want to receive my laptop back ASAP - but I have no idea how to escalate this issue at the moment. Can anyone offer any suggestions? Any contact addresses/emails? Any letter/email drafts I could send them? Much appreciated, a very frustrated student EDIT: Apologies if this is in the wrong section, mods feel free to move as necessary. EDIT:

Hello all I have had a problem with my laptop, I bought it 19th December 2011 and Its broken a few times. The first time was the hinges were lifting the bezel up from the plastic, making it creaky and dangerous, I phoned lenovo up and had them bits sorted out in April 2012. On 26th September My lenovo just wouldnt turn on, I took it back to where I bought it, and they sent it off to Lenovo for the second time this year to have it repaired. I got it back 15th October 2012 with a replacement motherboard, but they forgot my battery.I went back to the shop who sold it to me and they phoned lenovo up and asked for either my battery back or a replacement, as it was sent away as a whole machine. Yesterday (23rd) the shop phoned me up and said my battery had arrived, it wasnt a new one but I werent fussed as long as I could use it. Popped it into my computer, and it werent recognising it. Now this morning (24th) I turned my computer on after leaving it on charge and it wouldnt turn on. Took it back to the shop, and they said it's the motherboard again, as it's exactly the same issue as before. Now my main concern is Lenovo want to book it in for repair AGAIN, and the last time they had it, it took 19 days to repair, and as I do alot of database work, I cant afford to keep losing my computer for a fortnight.Plus that's two times the machine has died on me. Is there anything that I can do to tell them that Im fed up of having my business lost due to their faulty machines? I dont particularly want to buy a new machine if this thing breaks as soon as my 12 month warranty expires.. Any help or suggestions would be amazing, Im not all too smart with this stuff!