(Citipost) Item not delivered, but tracking says it has

[Kris40]

Hi Everyone,

 

About 3 weeks ago I bought some vitamins with a total value of £37 off Ebay from a US seller on the 1st November which was fully tracked to my door. A week ago I realised it hadn't turned up yet, so checked the online tracking only to find that it showed the item as being delivered on the 12th when it most certainly was not. I complained to the Ebay seller and got not reply, and when I lodged an Ebay dispute, they ruled in favour of the seller because the item was marked as delivered. I complained to Citipost about this who said they contacted Yodel who they subcontracted it out to who said that the item was delivered to my address at the time stated and that they have tracking location information from the driver to prove that, although I don't quite know what that proves, other than than he was at my location, especially as I live in a 21 storey tower block with 126 flats. Citipost are absolving themselves of responsiblity by saying:

 

"you may or may not be aware that we are a mailing house only and as such have no control over any courier group your seller decides to utilize with his contractual partner."

 

Yet I am a bit confused as to how they can claim this as the tracking information leads me to Citipost's tracking site, not Yodels, which on the tracking info is the subcontractor. I could swallow the £37 but it really is a matter of principle and I am absolutely furious about this, especially as Citipost scores a dismal 2.9/10 in their Trustpilot reviews. I would have no hesitation in taking them to the small claims court if I had a case, but I don't know if I do, because how do I prove that is was not delivered? But the fact that they are saying it was leaves me with no other comeback. The only thing I could use as proof that I don't go around making false claims is the fact that a few weeks ago, I lodged another missing claim for an item with another Ebay seller which turned up after the seller had sent a replacement, and the second it did, I contacted the seller to pay for it, proof of which is contained within my Ebay account. Does anyone have any advice on what I could do in this situation?

 

Thanks.

[ThedaBara]

Yodel are useless… I have known them to chuck items over the fence without leaving a card… check your garden…etc..

[ThedaBara]

If they delivered, they will have your signature… get them to email the signature to you...

[Conniff]

It matters not who the delivery co was, citipost contracted them and so are ultimately responsible.