CRA 1/10/15 statutory repair?

[NGEddie]

Hmmm don't think so mate, its like i can feel it in my bones when i hear a gear grind or engine knocking so I'm cringing when ever i drive it!

 

Well the thread was to protect myself as the seller was so defensive and aggressive so quickly when i merely mentioned the car not performing and noise on the phone, the next thing i know he shall only communicate by email and is telling when we goto court he is going to submit a counter claim again me with costs, wtf?!

[Guest]

Hmmm don't think so mate, its like i can feel it in my bones when i hear a gear grind or engine knocking so I'm cringing when ever i drive it!

 

!

 

ok, that bad then. intermittent duff turbo poss then, more then just lag consequential noise/looseness?

 

your specialist hasnt found anything else wrong apart from the timing?

[NGEddie]

No fault codes, I don't think its the turbo to be honest

 

Conniff, so lets say no one can actually get to the bottom of this noise, what happens then?

 

I should have in writing from the specialist they heard the noise and confirm its not normal, I am also going to another to let them listen. But to go to where I purchased from takes about 45 minutes and they don't have courtesy cars so I cant exactly leave it with them. I feel a but stumped.

 

However, it did occur and I reported it within 30 days of purchase if that holds any weight?

[Guest]

No fault codes, I don't think its the turbo to be honest

 

Conniff, so lets say no one can actually get to the bottom of this noise, what happens then?

 

I should have in writing from the specialist they heard the noise and confirm its not normal, I am also going to another to let them listen. But to go to where I purchased from takes about 45 minutes and they don't have courtesy cars so I cant exactly leave it with them. I feel a but stumped.

 

However, it did occur and I reported it within 30 days of purchase if that holds any weight?

 

ok. just a thought. but its gone from pinking to grinding/knocking.

you say that they agreed to pay for the specialist, which is fair. specialist heard an 'abnormal' noise but couldnt id it (but did the timing). they then had it back, and couldnt find anything.

i guess then another opinion wld be a good option, fairly at your cost. but, if they find something then could poss claim that back.

yes, reporting early wld hold weight. the earlier the better. its just now a q of id'ing a fault.

as conniff says though, their subsequent customer service comms leaves alot to be desired.

[NGEddie]

Ahh no I meant I hate the sound of gears grinding n engine rattles generally.

 

They agreed to pay for specialist to diagnose the lack of power n rattle/pinking sound, reported within 30 days of purchase. Specialist found cambelt fitted incorrectly by garage seller uses. Specialist corrected timing, confirmed sound not normal but didn't know cause.

Then took into garage seller uses, but car was warm so didn't make the sound.

 

Indeed, if I can just get someone else to confirm it doesn't sound right then I'm not sure how I stand for giving it back? As effectively its had one repair attempt but the noise is still there so not fixed.

 

I'm just really losing the luv for this car more each day

 

I looked at process for giving back which I believe starts with a letter to seller? Which I'm sure I know the answer to!

[Guest]

Ahh no I meant I hate the sound of gears grinding n engine rattles generally.

 

!

 

ok. so its still the pinking.

if a fault is id'd, then maybe you wld still be able to reject it as you notified promptly, and its not to do with just the corrected timing. otherwise an effective repair. if it is the timing, and it keeps going due to something else then it wld be inherent.

whether they wld agree to pay for another independent diagnostic, cld be worth a try. otherwise you might have to arrange/pay that. refunded if a fault is found.

give coniff a nudge

[NGEddie]

Thank you mate

 

Well tonight I went to a really good bloke, performance n German car specialist. He straight away heard the awful knock when I revved it at tick over n said it sounds like pre-ignition, timing still out. He then took the cover off n found diesel leaking from one of the injectors

 

As he seems a top bloke he took the top out n said its just an o ring, but still I would have hoped the sellers garage, or other specialist would have spotted this.

 

So basically its been sold with the timing out n a leaking injector. Its annoying that the sellers now paid a so called specialist to sort the timing but they haven't 100% done it!

 

The bloke tonight didn't even charge me fir his time. Said he thinks it sounds generally good, but is fairly sure the timing is out as there is adjustment on the cam, pump n crank. I have a feeling the other place just adjusted the cam side.

 

So what is my best move now to get the seller to pay for this please?

[Conniff]

Get what this man has said on company headed paper and send a copy of it to the seller with a demand that he puts it right.

[NGEddie]

Cheers Conniff, Im sure that wont be a problem to obtain.

 

As the injector is leaking fuel he is going to correct it tonight as didn't really want to leave it.

 

The thing is, I really don't want the seller repairing this as don't trust their work one bit. Do you mean demand he pays the bloke I found, or is this possible? When I purchased the car the seller was certain I can use any VAT registered garage.

 

I can just predict if seller does it, the car coming back the same or worse. He showed me the adjustment technique and it looks a nightmare :/

[Guest]

how did it go?

[NGEddie]

So the fuel leaking from injector cost £1.94 to sort

 

I got the email from specialists and forwarded it to the seller, also advising about having to get he injector fixed, but didn't say how much I had to pay and that I wanted timing sorted once and for all., to which he hasn't replied from a week ago.

 

I also realised, when he paid the specialist it was for half an hour diagnostics, but it sounds like thy adjusted on the cam only but not the pump or crank.

 

I am guessing he thinks being an injector is cost a lot and this is his way of getting out of it

 

So what do I do now?

 

I did send from Hotmail, but can re-send from my work email and track with delivery and read receipts?

[Guest]

2£, not bad.

yeah, wld expect them to ensure at their cost that everything is satisfactory given that the probs were there upon sale.

you've given them the opportunity to repair things fully. if they dont reply soon, post back on thread.

see what conniff suggests.

[NGEddie]

Cheers, I sent email from work n it came back relayed?

 

Next move, Ford, Conniff?

[Conniff]

The fuel leak was probably the seal between the head and the injector, that happens a lot on all diesels.

 

Have you got a fully endorsed report and sent it to the seller, if not why not ?

 

I sent email from work n it came back relayed?

 

That just means it was sent to his ISP mail server not that he has opened and read it.

[NGEddie]

It was actually just an O ring, hence the cheapness.

 

I emailed the seller and said I had it repaired already and explained it had been leaking fuel., in the email forwarded from the first specialist confirming they heard the noise and it was not normal and what they did the day it was in. That's as much of a report as I have been able to obtain but shows their company name and full details.

 

Now this could be quite important and overlooked. When the car went into the specialist, the seller paid them about £30.00 for half an hour diagnostics. During that time they found no fault codes, but did find the timing was out. They adjusted it, but only on the cam. As you probably know they also have to be lined up on the pump and crank too. So in a way, by trying to make the car a little better by adjusting what they could in the time given, they have almost made it worse for me as the seller probably thinks this fixed it. The specialist had previously said to check properly was an hour and a half work to strip it all down which I told the seller. So in effect, no repair has really been carried out.

 

Then when I drove it over to the sellers garage after this has been done and the car didn't make the damn noise, they were pleased as punch to say they couldn't hear it.

 

The second place who fixed the leak, is quite confident the timing is still out as per the noise, and the fact there is no way it could have been checked fully in the half an hour they were paid for.

 

This to be feels a bit of a mess, but I believe caused more so by the sellers whole attitude and now ignoring of the emails so is the relayed report ok to show proof it has been received, all be it not read, a he probably didn't click yes on the receipt send on purpose!

[Conniff]

If he has seen the car and in your presence and there was no fault present, I feel your only recourse is to tell him you are taking it to the 'main dealer' for checking and if there is misalignment you will expect him to pay the full main dealer bill.

 

Unless you make a specific demand or ask a direct question it is all up in the air and can never move forward especially on speculation.

[NGEddie]

Its quite tricky with him not replying, probably part of his tactics!

 

Thanks mate, if I don't get any reply before, then Happy Christmas to you and Ford and thanks for the help.

 

I could have an option, the bloke who sorted the leak seems sound and really know his stuff. He said its about £80.00 to strip down, check and adjust if needed which he said he can video it being done. Is this something I can use to help claim it back?

 

At the end of the day its a real pain, but I have to weigh up stress and aggravation vs any money I could get back or not. I am really hoping and believe the timing is still out which makes sense with the noise and lethargic performance. If it sorts it then great, if not I shall change it for something else as really not feeling the luv for this car!

[Guest]

...

 

..., then Happy Christmas to you and Ford ........

 

!

 

and to you

[NGEddie]

Am an conscious the supposed warranty runs out on 17th, I have the car booked into the performance n German place for 12th to check n adjust, if hopefully needed, the timing. He said he has equipment to video this being done so provides evidence.

 

The idiot seller hasn't replied to the three emails, one of which I have a relayed receipt for.

 

What is the best thing now please?

[NGEddie]

Bump

[Guest]

hi

not sure, give conniff a nudge.

have you sent a snail mail letter to them?

are you now looking to get it done/reimbursed under its warranty, or still statute?

[Conniff]

Ok, sorry about the absence.

 

The diesel pump also need timing, not just the valve train so that should be checked as well.

 

You mentioned somewhere that you contacted him before the 30 days were up, what was said then, did you agree to a repair at that meeting ??

[NGEddie]

I have so far just sent emails

 

I think have it done under statute

 

Conniff, I advised of the lack of power and noise within 30 days yes, at that point the seller agreed to pay for diagnostic tests on email after a phone call by his choice. He was pushing for his mechanic to repair the car after the tests. As it happened, the during the diagnostics they adjusted just the cam timing, I believe in error as thought they were being paid for adjustment then probably stopped at the cam once they realised, just summising. So in essence no...repair...has been done, yet.

[Conniff]

I was mainly interested in if he agreed to repairs when you first reported it before the end of the first 30 days. If repairs were agreed, and a diagnosis would be included in that and be an admission there was a fault, then the 30 days stops so you can still exercise your right to reject within 30 days.

[NGEddie]

Understood, he agreed to a diagnosis yes. The specialist took ages, and in the end didn't send a report. I had to chase and get them to email me confirming the noise wasn't normal bur they didn't know the cause, which I sent to the seller which he hasn't replied to.

 

So even if they adjusted 1/3 of the timing, and I've been driving it for nearly three months I could still have the option to reject? That would be amazing if so as the damn thing made a noise tonight like a spring was loose so I don't know if its just going to be one fault after the other!

 

How can I do this though if he isn't replying to me and would be able to reduce the refund as I've used it?