Utility Warehouse failing to fit a check meter

[manxie]

Hello

 

I am in dispute with The UW over the erratic and high bills I have been receiving.

 

Since early September I have been emailing the CEO office and trying to sort out what is going on

 

. In the past year my so called smart meter has never been read by anyone other than me and I am not sure how to check it.

 

They send very long wordy emails saying how good they are but do not answer my concerns.

 

Eventually they suggested fitting a test meter.

A meter inspector was sent to read my meter and he said that my smart meter was very old and that particular type was unreliable.

 

An appointment was made, confirmed by letter,email and text but no one turned up so I decided to call them.

 

After a long conversation with no explanation another appointment was made for today and guess what - no show.

 

In the mean time I decided to change supplier, after all enough is enough.

 

Initially UW objected but the new supplier says they are taking over both gas and electricity later this month.

 

So after this lengthy pre-amble; should I contact Uw and tell them about the no show or do nothing and see if it swops over to new supplier?

[dx100uk]

Well that's not going to resolve the faulty meter though is it?

 

Dx

[manxie]

Exactly so you think I should let UW know.

[manxie]

I have had an ongoing billing dispute with the Utility Warehouse which has now been looked at by the Energy Ombudsman service.

 

The Ombudsman does not agree with my contention that I have been incorrectly billed in the past despite me providing comparative evidence as follows.

 

Since January this year I have changed my gas and electricity supplier to OVO.

This means I have a direct comparison of charges for the period Jan to June 2015 to compare with the same period this year.

 

Nothing in the house has changed in terms of equipment, use, or people living here.

 

My bills from OVO for my gas and electricity usage total £494 for this period.

 

For the same period last year Utility Warehouse claim my costs were £1642.

 

What if anything can I now do to reduce the amount UW say I owe them

 

. Thanks in advance.

[manxie]

bump

[Good Sister]

Hello manxie,

 

I noticed at the start of this thread that you were having issues with getting UW to look into the meter - was this ever resolved?

 

Are the costs from UW and OVO both based on actual readings, or at least the readings you have been providing?

 

If the meter issue was not addressed at the time and you are happy with the readings, your best hope might be to discuss with UW and see if they will offer some sort of goodwill gesture. No guarantee they will do this though.