@npowerhelp Changes to Npower terms and conditions

[citizenB]

Or as they advised.... "changes to our small print".

 

Have just received a letter from Npower advising they have made changes to their terms and conditions.

 

Which apparently came into effect on 22 June 2015.

 

Should they not have advised their customers that they WERE making changes before hand ?

[Eversir]

Clause 17.1 of their terms and conditions, dated March 2015 stated the following:

 

 

We may sometimes change these conditions for reasons such as taking account of changes to any industry agreements, the Electricity Act 1989, the Gas Act 1986 (as appropriate) or any other law, regulation, standard, code or licence issued by a competent authority that applies. We do not have to get your permission before making any changes to these conditions under this condition 17.1, and these changes will apply from the date we tell you.

 

 

So assuming the changes meet those criteria, then once again Npower are incorrect and don't appear to understand their own terms and conditions. The changes came into effect when they told you.

 

There is no other particularly relevant clause in regarding other T&C changes, although clause 6)a) of their previous contract dated October 2013 stated:

 

1. We may change our prices, change or remove discounts, change the way we charge for gas and electricity or change these terms and conditions. If we increase our prices or make any other change to the terms of this agreement which significantly disadvantages you (for example, we increase our prices or move you to a more expensive version of your tariff because you no longer qualify for discounted rates or charges), we will tell you about the changes at least 30 days before they begin to apply. If you do not accept the changes, you may end this agreement and change supplier. If you tell us that you are ending this agreement and changing supplier, the changes we make will not apply to you as long as:
   
   • you tell us that you are ending this agreement, and are changing supplier, on or before the date when the changes are due to apply; and
     
   • within the 15 working days after you tell us that you are changing supplier, we receive notice from another supplier that they will begin to supply your home within a reasonable period of time.
     

 

 

 

 

 

Interesting they removed it.

[citizenB]

So assuming the changes meet those criteria, then once again Npower are incorrect and don't appear to understand their own terms and conditions. The changes came into effect when they told you.

 

I thought that might be the case, because don't they have to give me time to say if I don't want to be bound by these and change supplier ?

[Eversir]

They did previously, but their March 2015 terms don't include a clause like that any more.

 

In the absence of any specific mention, one would assume it reasonable to have 30 days' notice if the customer is adversely affected.

[citizenB]