Sky Subscription Renewal

[viper911]

Hi all

 

Coming back from a year away from Sky for BB/LR as they were unwilling to offer a deal in 2014.

 

When I was on the phone discussing renewing my TV, which was also out, as well as "upgrading" to BB/LR, she quoted a price of £32.01 for everything.

 

 

Now the woman I was talking to was nice enough however seemed a bit "doozie", sounded like she didnt know what she was talking about.

So, to keep myself right, and hopefully they were recording the call,

I asked several times before she done her legal bumf to confirm that indeed it was £32.01 for everything, DTV/BB/LR and she said yes.

 

So, I check my my sky page and in the subscriptions page it shows DTV renewed, BB/LR to start 30/7/15,

and shows my next 3 months subscriptions amounts to be £32.01 every month.

 

So it looks like I am getting everything for £32.01.

 

 

However in the event something has went pear shaped and in a months time I get reverted back to the bog standard price, do I have a comeback?

[renegadeimp]

Always request confirmation via email or letter.

[viper911]

See I asked that, to get confirmation and she said I would get confirmation by email and letter

however the first email that came out only told me I had renewed my DTV for another year,

didnt mention price, just the 35% off offer, which coincidentally is the £32.01.

 

 

Original price is £49.25, less 35% brings me to £32.01.

Which is why I am concerned when she has told me this is the price for everything however it matches exactly just the TV offer.

 

Then I get my letter confirming BB/LR which is stated as £11 LR and £2.50 BB per month.

Still less than I would be paying for my TV overall

however bit miffed considering she told me it was £32.01 for everything.

 

So it gets more confusing when my mysky page shows everything and also £32.01. Hoping she has just cocked up and not charged me for BB/LR

[renegadeimp]

Ring thrm back and check. Theyll have it on record and they'll have the call log too

[viper911]

I think I will leave it until I see the charges starting. Dont want to bring it to their attention if it is a mistake.

[IdaInFife]

what tv package is it? any multiroom>?

[viper911]

Just entertainment+ and sky skports, think normally £49.25?

[IdaInFife]

If its showing £32.01 I am assuming your bb and talk are not active yet