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Hello

 

 

So I recently did a SARS request to HSBC this is after they sent out letters to me saying I may have been mis-sold etc.

 

 

It was clear I had been mis-sold so I wrote back giving the reasons why with a spreadsheet showing interest due etc.

 

 

I have now had a letter back confirming receipt and would I please fill in their Financial Ombudsman Service PPI Questionnaire.

 

 

The question is do I really need to do this? I explained in my letter why I felt I was mis-sold so surely this should be enough for them to take on board my complaint and settle.

 

 

Would you think? Any advice greatly received.

 

 

Thanks

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Personally I would do the FOS questionnaire

 

Keep a copy so that you can escalate to the fos if needed

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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It seems strange that they didn't send out the FOS form with the first letter, but I guess they are just stalling. You would need to complete the FOS form at some point.. so you might as well do it now.

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Same thing happened to me with one of my claims, I'd go along with their game.

 
 

Any advice I give is honest and in good faith.:)

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