@vodafoneuk Vodafone won't repair iphone in contract when battery has failed/[#10161486]

[Cat_skinner]

Hi can anyone give me any advice please.

 

I have been into store & spoken to a vodafone phone rep today without success. I have an iPhone 5, I'm in a 24 month contract, and the battery doesn't last more than a few hours without charging again. I have diagnosed it through the apple website & the battery is faulty. The contract has 3 months left to run, and under statutory law, I would understand that with regard to durability I should expect the phone to last as long as the contract and its now not fit for purpose.

Vodafone will send it away to apple - but it might cost me £204 - I will have paid £40 a month for 24 months - and now I need to pay more. They deny that I bought the phone from them - I only bought a contract - apparently I bought the phone from apple. This is bonkers. I don't normally take issue with stuff but surely a phone that is on a 24 moth contract should last 24 months?? Not according to vodafone!

 

Help!

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**(1-Viewing)-nbsp

 

Follow the instructions in the first post of the thread linked above.

[Cat_skinner]

Thanks I did try a link in another thread to that but it didn't work - but I've done it now

WRT135 [#10161486]‏

thanks

[Cat_skinner]

and this WRT135 [#10161501]‏ because I forgot to put CAG in the first Q and thought I'd better so I did it again.

[citizenB]

Thanks I did try a link in another thread to that but it didn't work - but I've done it now

WRT135 [#10161486]‏

thanks

 

My apologies, I had been informed of a new link, but was a little slow in changing the stikky

[citizenB]

I am not sure if you will receive a response from the Rep now until Monday.

[Cat_skinner]

No that's OK, thanks for all your help - this is a great site

[MaxxPower]

The issue you might face is that the battery will possibly be classed as a consumable item which isn't covered under the SOGA.

[Cat_skinner]

Thanks Maxx, that’s good info, in the iphone the battery is not accessible and vodafone want to charge me for replacing the whole handset - so despite the SOGA I should at least be able to get them to ONLY charge me for the battery replacement?

[queensclose]

got mine from three but took it to an apple store. they changed it no questions asked 14 months into the contract

[MaxxPower]

Thanks Maxx, that’s good info, in the iphone the battery is not accessible and vodafone want to charge me for replacing the whole handset - so despite the SOGA I should at least be able to get them to ONLY charge me for the battery replacement?

 

The best bet would be to take it to an Apple Store, or an authorised Apple repairer, if it is just the battery that needs replacing. They should be able to do it, and since it was done by Apple themselves (or someone authorised by Apple) there can be no claims that you've voided the warranty or invalidated any claims under the SOGA for other problems down the line.

If nothing else they can either confirm that it is just the battery, in which case it is a consumable item and so no claim could be made under the warranty/SOGA, or they can advise that the issue infact isn't the battery but something else, in which case you would have a claim under the SOGA against Vodafone to have it repaired/replaced for free.

[Lee Vodafone Company Rep]

Hi Cat_skinner,

 

I've received your last email and I'll come back to you later today.

 

Kind regards,

 

Lee

 

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Vodafone UK

[JOHNINYORK]

I think that this thread will be applicable for my comment.

For the last couple of weeks,I have had a problem with the home button on my Iphone 5.After I had been using the phone for sometime(tethering),or even using the phone to browse the web,the home button would not work properly and the phone was getting warm.

So I finally took the phone to the Apple shop at Leeds.They took a look at the phone and told me that the battery was swelling,you could actually see the screen of the phone bending slightly.This was causing the home button to malfunction.

They checked the serial number of the phone with their records and told me the phone was out of warranty.How much I asked,£165 was the answer.

They then told me that the battery should last longer than a couple of years,so they would give me a brand new phone to replace my faulty one.I walked out of the shop with a brand new phone,but it only has a 3 months warranty with it.

So,if anyone is experiencing faults on their Iphone,I recommend to get to the Apple shop.

You will have to make an appointment if they are busy,but they will see you within a couple of hours.

I have since checked up regarding the battery,if the phones serial number falls within certain parameters,you could have a new phone or new battery.

There is also a replacement programme for faulty ON/OFF sleep button.

Before anyone asks,my phone is on contract with 3.

I have enclosed a link for the Apple shops and the article regarding the battery.

 

https://www.apple.com/uk/retail/storelist/

 

https://www.apple.com/uk/support/iphone5-battery/

 

http://appleinsider.com/articles/15/03/06/apple-extends-iphone-5-battery-replacement-program-into-2016

 

 

Regards,John.