iPhone 5C charging cable

[eddie1234567]

Hi folks. did a search for charging cables and faults but nothing came back, so if it is covered I would be greatful for a pointer.

 

The charger for my iPhone 5C has stopped charging the phone and the connector at the Lightning end is obviously broken inside.

 

Typical of things, but the 6 months was up one week ago, but didn't let that dissuade me and off to Tescos to ask for a replacement under warranty.

 

It was infuriating Speaking to the staff at Tesco (nice folks though) in explaining that only proof of purchase is needed, not necessarily the receipt (typical lose the receipt for that, but have the receipt for the £15 case !!!!!).

 

Couple of questions if anyone is available before I go back to see the guy tomorrow.

 

1. They state they need boxes etc back. I said I was under the impression I didn't as its only a faulty cable and not the whole thing. Hope I am right?

 

2. They said they wanted the Cable and the Plug back. Even though they are seperate components within the box. I have the plug, but are they right in asking for a separate component along with the faulty one.? - it was just annoying trying to talk to them and they were adamant they would get upper hand "they were right" so would like to not give it to them as a blowing a raspberry (childish I know, but will take it in anyway).

 

3. I have a feeling they will say that they need to contact their technical support department and return the cable to them for a replacement. Is this reasonable, or should they be able to replace it there and then? Would prefer it tomorrow - but can wait

 

4. A quick google about the cable shows lots of sites and hundreds of threads on Apples site about people and the apple staff replacing these cables in the truck load. Is this enough to show the issue with the product and them and not the consumer

 

They have basically said that I have to wait for the phone guy to come in on Tuesday, which is no biggy, but still a pain not being able to charge it.

 

I still can't believe that shops still try to stand on "we are right, you will do as we say" in this day and age. I spent about twenty minutes countering their arguments to get a replacement, Them = that there was no proof of purchase - Me = its a contract Tesco phone, it will be on their system and that receipts are just a quick and easy method, any proof is ok. Taking umbridge at me speaking politely to them and stating my case and why I thought they were wrong, instead of just saying. the phone guy is in tomorrow and he will be able to help you better

 

Its over £20 for a new cable, so not cheap to replace as well as being on a hi end bit of kit

[fkofilee]

Apple directly might beable to help. Go to their store and explain.

They normally will replace it there and then.

[eddie1234567]

cheers fkofilee, miles away from the nearest apple store or affiliate, so not really an option at the moment so stuck with Tesco

[CraigMcK]

Amazon sell cables for £2-3 pounds I think tesco sell clones for about that price too.

[fkofilee]

Contact Apple Support...

[eddie1234567]

Thanks for replies everyone, I need a new cable asap and that was the reason for going to Tesco, and they are a pain.

 

The lightning cable is £15 of more from Tesco, and the cheaper ones from Amazon etc, seem to be knock offs and with the recent history in the news of faulty chargers I wouldn't like to risk fire.

 

Tesco now want the Phone and the Cable returned (for their repair dept in England) to check out the fault (I think the head of the cable looking like it is decapitated is quiet proof enough, but hey ho).

 

I can't believe they need the phone to replace a cable, is that reasonable and if I went to the apple store like they suggested (its 60 miles away) am I allowed to claim back costs for fixing faulty kit?

[eddie1234567]

Ho folks. A quick update.

 

After working up the Tesco tree, customer services have credited the price of a new cable (no doubt to just move on).