@vodafoneuk Vodafone billshock help

[tiredandangry]

Hi,

 

 

my sister has received a bill from vodaphone for £471.

 

 

Payment is due on Xmas Eve.

 

 

This is for data useage on an IPAD.

 

 

She is concerned as the bill covers when the ipad was at home on wifi, not cellular.

And there are irregularities with the bill.

 

Also there was a failure on Vodafones part to text prior to Data usage going over,

even though there is a commitment to do this online.

 

 

I've searched online and in the vodafone forums vodafon states problems with the texting service.

 

The Ipad is used by my 7 year old autistic nephew everything is password protected,

he cannot get anything without his mum.

It is for autistic friendly training.

 

She contacted Vodaphone, they initially offered 10-15% reduction, concerned my sister wanted it excalated.

Because she has complained they have told her this offer is resinded. Customer service is not good.

 

Apple have checked the device and it is sound.

 

When my sister got this contract she was told it had a 5gig bar.

As a carer for her two disabled children she lives on disability benefits.

No way could she at any time afford a contract with such penalties.

 

It now appears she may have been mis sold the wrong contract.

 

Can the Vodaphone rep please comment?

 

Thanks Tiredandangry

[dx100uk]

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[Lee Vodafone Company Rep]

Hi Tiredandangry,

 

Thanks for making me aware of this.

 

So I can take a closer look at your sister's account, ask her to email me via the contact details provided by dx.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[tiredandangry]

Hi,

 

Thanks for your replies. Lee my sister has emailed you using the details provided. Looking forward to your reply. Lee my sister would normally pay her bill, as this is in dispute and she wants to know what to do, does she pay what she usually pays while it is being sorted out? Thanks Tiredandangry

[Lee Vodafone Company Rep]

Hi Tiredandangry,

 

I spoke with your sister yesterday.

 

As promised, I'll get back to her as soon as I have an update.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[tiredandangry]

Hi Tiredandangry,

 

I spoke with your sister yesterday.

 

As promised, I'll get back to her as soon as I have an update.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

 

Hello Thank you for speaking to my sister since your post she has received offers to upgrade and her next bill but no further information regarding this matter.

 

Please could you update my sister on progress to date in investigating this matter?

 

Thank you

 

Tired and Angry

[Lee Vodafone Company Rep]

Hi Tired and Angry,

 

I'll get back to your sister as soon as I can.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[tiredandangry]

Hi thanks you for your reply, in the meantime my sister needs to sort out the current bill. I believe the arrangement made in December is still the same? In which case she'd like to pay this months bill minus the disputed amount and that was done through you last time. Can you ring her to sort this out? Thanks Tiredandangry

[Lee Vodafone Company Rep]

Hi Tired and Angry,

 

I'll get back to her later today.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[tiredandangry]

Hi Lee

 

Can you ring my sister to arrange payment again please, terms as previous month. Thanks Tired and Angry

[Lee Vodafone Company Rep]

Hi Tired and Angry,

 

I'll call your sister later today.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[p3t3r]

hi, 2 months to sort out your complaint so far?

 

vodafone website http://www.vodafone.co.uk/about-us/code-of-practice/

that site says

Referrals to Ombudsman Services Communications

 

If we still can’t resolve the complaint after eight weeks, you can refer the issue to the independent Alternative Dispute Resolution service provided by Ombudsman Services Communications. As long as your complaint is in their remit, they’ll investigate it free of charge. You can find out more about Ombudsman Services Communications on their website at www.os-communications.org, by emailing them at enquiries@os-communications.org, by calling them on 0330 440 1614 or by faxing them on 01925 430 049.

 

 

[url=http://www.vodafone.co.uk/about-us/code-of-practice/][/url]