Helping my dad out with this ppi

[dx100uk]

give it a go

 

 

and post up the new spread

 

 

save yourself time having to explain things.

use the description labels correct ly

 

 

input first

 

 

the loan 1 PPI payments [name them 'Loan 1 PPI']

then list - Loan 1 PPI payments made through Loan 2

 

 

then list Loan 2 PPI Payments [Loan 2 PPI]

[Ftgab19]

...

[dx100uk]

nope you don't add the lump sum at all.

[Ftgab19]

Okay I've finished the spreadsheet

 

Hope it right, I'll upload it so you can see.

 

Thanks

Andrew

[dx100uk]

post 126 refers to the PPI sums paid

 

 

 

 

where did 5.39 loan 1

and

10.74 30/4/2003 come from?

 

 

loan2 PPI was £9.95 not 9.14 or 9.10

or have I missed an interest rate change somewhere.??

 

 

and £18.75 1/6/9?

 

 

dx

[Ftgab19]

I found statements for all of loan 2 so I just used the charge it said.

 

and the other charges are the one's i found for loan 1 and 2 in the "Halifax Insurance Paperwork"

 

should I change loan 2 PPI charge to 9.95 or use the ones the statement say?

 

Thanks

Andrew

[dx100uk]

if you have written eveidence monthly of what was actually on the statements for ppi

yes you use those figures.

 

 

at the end of the day

 

 

although we find the spreadsheets are usually correct

they are in essence, guess work.

 

 

and should only be used as a guide.

 

 

lets them know , you know, what you are going on about,

 

 

they comply to the fos guideline calcs too.

 

 

dx

[Ftgab19]

Okay I use them,

 

Glad the spreadsheet is finished and I have updated my covering letter letting him know there under FOS rules.

 

 

Covering Letter:

 

Headquarters

Trinity Road

Halifax

West Yorkshire

HX1 2RG

 

 

Date: 09/01/2015

 

Dear Sir or Madam,

 

Re: Account numbers: 0/0000000-0, 0/0000000-0

 

We am writing in relation to payment protection insurance (PPI) policies, associated with the above accounts, which we do not believe was sold to us correctly or fairly.

 

We believe you have not treated us fairly for the following reasons:

 

· The term of our PPI covers was shorter than the term of our loans and it wasn’t made clear to us that we wouldn’t be protected towards the end of the term

 

· The total cost of adding PPI to our loans was not clearly explained to us

 

· We felt that we was being pressured into taking the covers and unable to say no

 

· We was not told how to go about cancelling our polices

 

· We already had cover in place that could have protected our repayments but wasn’t asked about this, and we were told that we needed to take out PPI cover for our loans.

 

Unless you can provide proof that the polices were appropriate for our circumstances and that we was treated fairly when you sold us the insurances, we will expect a full refund of all premiums, the interest that we have incurred as a result of having the PPI covers and 8% simple interest until settled.

 

We have attached PPI questionnaires for both loans, evidence of PPI polices and a PPI redress calculation that’s under the Financial Ombudsman Service rules.

 

Under the FCA guidelines, Halifax has 8 weeks to resolve our complaint. We trust that you will deal with my case within this period. If not, we will refer the matter to the Financial Services Ombudsman.

We look forward to your prompt response to this letter.

 

Yours faithfully,

 

Dad Signed

Mum Signed

 

Dad name printed

Mum name printed

 

Will this be okay?

 

Thanks

Andrew

[dx100uk]

were sold not was

 

 

wasnt made clear we would only be protected for XXtrs on an XXyrs loan

 

 

the overall cost , this being associated interest , was not explained, nor mentioned at all

[Ftgab19]

So I need to change:

 

We are writing in relation to payment protection insurance (PPI) policies, associated with the above accounts, which we do not believe was sold to us correctly or fairly.

 

To:

 

We are writing in relation to payment protection insurance (PPI) policies, associated with the above accounts, which we do not believe were sold to us correctly or fairly.

 

The term of our PPI covers was shorter than the term of our loans and it wasn’t made clear to us that we wouldn’t be protected towards the end of the term

 

To:

 

The term of our PPI covers were shorter than the term of our loans

and it wasn’t made clear we would only be protected for 5 years on an 9 year loan (Is this right? because the first loan was for 9years, but the second loan was from 2003 to 2009)

 

The total cost of adding PPI to our loans was not clearly explained to us

 

To:

 

The overall cost , this being associated interest, was not explained, nor mentioned at all

 

Thanks

Andrew

[dx100uk]

The term of our PPI covers were shorter than the term of our loans

and it wasn’t made clear we would only be protected for 5 years on an 9 year loan (Is this right? because the first loan was for 9years, but the second loan was from 2003 to 2009)

 

 

in each loan, the relevant PPI cover did not run for the full term, but the interest charged on the PPI premiums did.

[Ftgab19]

Right ok thanks for clearing that up for me,

 

I will leave it saying "The term of our PPI covers were shorter than the term of our loans

and it wasn’t made clear we would only be protected for 5 years on an 9 year loan"

 

I'll upload all of what I am going to put in my claim.

 

Covering letter

PPI questionnaires

All the ppi letters

Spreadsheet

 

Many Thanks

Andrew

[Ftgab19]

Just an Update,

 

I posted it today, got it tracked so I can keep an eye on it.

 

Andrew

[maroondevo52]

 

I posted it today, got it tracked so I can keep an eye on it.

 

 

Good luck with that Andrew

[Ftgab19]

Thank you

 

I'm not sure what the royal mail mean on there update. It says:

 

An attempt to deliver your item with 000000000000 was made on 10/01/15

but we were unable to deliver as there was no access to the delivery address.

 

 

The Item will be returned to HALIFAX to await instructions from the addressee or will be returned to sender.

 

 

You can arrange a redelivery online,

call the HALIFAX office to arrange a re-delivery,

or collect the item from HALIFAX by bringing proof of identification and address.

 

There are instructions on the card on how to collect your item or arrange a Redelivery.

 

 

Last update: 10 January 2015, 09:42am

 

Does that mean they will try again Monday?

 

Thanks

Andrew

[maroondevo52]

Thank you

 

 

 

Does that mean they will try again Monday?

 

Thanks

Andrew

 

Sounds like you will need to get in touch with them and arrange a redelivery, either online or by phone.

[Ftgab19]

Right ok I'll ring them first thing in the morning and see what needs to be done.

 

Thanks

Andrew

[Ftgab19]

Checked the royal mail this morning, Its been delivered at 07:09am today. So how long have they got to respond?

 

Thanks

Andrew

[dx100uk]

as a formal complaint 8 weeks

[Ftgab19]

Thanks for the reply xd,

 

Won't they at least send a letter to say there looking into it or something before the 8 weeks? Also I put in the PPI Questionnaires that I was handling the case in the bit "If someone or claims handler is claiming for you" so will they address the letter to me or my mum and dad?

 

Thanks

Andrew

[dx100uk]

no idea wait and see

they typically ack the complaint yes

[Ftgab19]

Okay thank you dx I'll wait and see, just thinking since they didn't send the credit agreement for the 2009 Halifax loan in the SAR should I complain or will i not need it when claiming the PPI for the 2009 loan?

 

Thanks

 

Andrew

[Ftgab19]

Should I just send a letter asking for the 2009 credit agreement?

 

Andrew

[dx100uk]

might be an idea to see if they make ref to it first.

 

 

they are bound to make an offer tor replty

 

 

no harm in trying to get it mind yourself

simple phonecall referring to the sar and why it was not there?

 

 

dx

[Ftgab19]

Hi everyone,

 

Got two letters from Halifax today, both the same and was saying were looking and getting information for the PPI claim. I'll upload the letter, I guess we just wait for an offer now then?

 

Thanks

Andrew